ERP Technical Developer in Irving, TX

Name of Employer: CHRISTUS Health

Position Title: ERP Technical Developer

Position Location: 5101 N. O’Connor Blvd, Irving, TX 75039

Hours: Monday – Friday, 8:00 am to 5:00 pm. Occasional work outside normal business hours may be required (rotating 24/7) for on-call technical support.

Summary of Duties:

• Program, design, develop, install, configure, troubleshoot, and maintain ERP system.

• Provide support on basic features of application software.

• Ensures API’s, web services and services accounts are active and flowing.

• Ensures ERP has no pending error BODs that will ultimately slow down system performance.

• Validates BODs are not out of synch.

• Builds, supports, and maintains developed workflows while identifying new ways to reduce points of failure.

• Assists with implementing APIs when applicable.

• Assists with installing, maintaining, and utilize a variety of automated tools and procedures to ensure high availability of ERP system, rapid correction of minor problems and avoidance of major problems.

• Identify and manage basic technical problems and issues inside and outside of configuration expertise with ERP software.

• Utilize standard and ad-hoc procedures to perform first-level, resolution for system and job processing problems.

• Use designated software and other appropriate tools to track and report problem status and escalate to technical support, vendors, and management on a timely basis.

• Monitor assigned queues within designated ERP software to assure timely service to customers within given service level metrics.

• Produce required department reporting associated with support, projects and problems assigned, which includes status and problem documentation summary within the designated tool.

• Follow established policies, procedures and standards defined by the department.

• Participate in the development and documentation of procedures for day-to-day tasks within assigned areas of support and maintenance, including the development of processes and procedures for other teams.

• Assist other ERP teams by providing first level support and guidance.

• Focus on providing a friendly, courteous, and polite customer service experience always including rotating 24/7 on-call support.

• Contact vendors regarding service issues to receive support information or assistance as required.

• Assist users with optimizing the use of assigned applications set priorities, plans, and manages a diverse set of tasks.

Education requirements: Bachelor’s degree in Information Systems Management, Computer Science, Engineering, Math, or related field.

Experience requirements: One year of experience in technical development coding in Finance, Supply Chain Management, Human Resources, or Information Systems fields.

Special Skills or Other Requirements: Must have experience with each of the following:

• 1 year development experience working in design, coding, and development.

• Experience with web platforms: (.Net/C#), Automation (RPA), API, Python, SQL, and HTML.

Travel requirements: Up to 10% domestic travel required.