Summary:
The Director of Associate Experience provides enterprise leadership for the design, execution, and sustainment of CHRISTUS Health’s Associate Experience strategy, including enterprise listening and recognition programs. This role is responsible for establishing the vision, governance, and long-term roadmap for capturing and translating Associate insights into actionable intelligence that informs organizational strategy, culture, and workforce decisions. This role enables the design and continuous improvement of key moments across the Associate lifecycle through journey-based, cross-functional experience design.
The Director serves as a trusted advisor to senior and executive leaders, partnering across Human Resources and the business to ensure Associate Experience initiatives are aligned with CHRISTUS Health’s mission, values, and strategic priorities. This role is accountable for driving measurable improvements in Associate Experience through data driven insight, inclusive practices, and enterprise level collaboration.
Responsibilities:
- Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
- Provide enterprise leadership for the Associate Experience strategy, including vision, guiding principles, success metrics, and a multi year roadmap aligned with CHRISTUS Health’s mission and strategic priorities.
- Establish and maintain governance, standards, and best practices for global Associate listening programs to ensure consistency, data integrity, and Associate trust across the system.
- Oversee the design, administration, and continuous evolution of enterprise-wide Associate listening programs, applying human-centered and evidence-based approaches to ensure programs remain relevant, effective, and impactful.
- Translate Associate Experience data into actionable insights that inform executive decision-making, workforce strategies, and organizational priorities.
- Serve as a strategic advisor and thought partner to senior and executive leaders, providing perspective on Associate Experience trends, risks, and opportunities.
- Provide enterprise oversight of Associate recognition programs, ensuring alignment with organizational values and the promotion of fair, inclusive, and consistent recognition practices.
- Partner with Human Resources, business leaders, and cross functional teams to align Associate Experience, recognition, and related initiatives, including coordinated improvement of key moments across the Associate lifecycle.
- Drive adoption, participation, and sustained engagement in feedback and recognition programs through leader enablement, effective communication, and targeted engagement strategies.
- Ensure Associate Experience insights are translated into action by supporting action planning, accountability, and measurement of outcomes at the enterprise and local levels.
- Lead, develop, and mentor a high performing team, building organizational capability in Associate Experience research, insight generation, and application.
- Own and manage vendor relationships, budgets, and resource allocation for Associate Experience and recognition initiatives, ensuring effective use of resources and return on investment.
- Identify, assess, and mitigate risks related to data privacy, confidentiality, and Associate trust.
- Monitor, analyze, and report on key performance indicators related to Associate Experience and recognition programs, using data and analytics to drive continuous improvement.
- Stay current on industry trends, emerging practices, and external benchmarks related to Associate Experience and recognition, incorporating relevant insights into enterprise strategy.
- Perform other duties as assigned.
Job Requirements:
Education/Skills
- Bachelor’s degree in human resources, psychology, organizational development, marketing, or a related field required
- Master’s degree in human resources, psychology, organizational development, marketing, or a related field preferred
Experience
- 8+ years of progressive experience in Associate Experience, organizational research, or a related discipline in a complex organization required
- Demonstrated experience leading enterprise-wide programs and influencing senior and executive leader
- Strong understanding of quantitative and qualitative research methodologies, survey design principles, and applied organizational research
Licenses, Registrations, or Certifications
In accordance with the CHRISTUS Health License, Certification and Registration Verification Policy, all Associates are required to obtain the required certifications for their respective positions within the designated time frame.
Work Schedule:
8AM - 5PM Monday-Friday
Work Type:
Full Time
