Coordinator Guest Services II - Plant Operations in Irving, TX

Summary:

As a CHRISTUS Health Guest Services Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests at CHRISTUS Health’s corporate headquarters building. This includes greeting visitors and employees as they enter the building, scheduling transportation services, and providing recommendations on local attractions and other personal service needs.

The job is a part of the facility management functional area, which focuses on addressing clients and visitors, assisting in organizing meeting rooms, and optimizing client experience. Transportation needs such as messenger services, taxis, and chauffeur bookings. Completes security procedures such as issuing badges and completing visitors' logs.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Be the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor passes/parking validations and follows security protocols. Escorts visitors to proper location.
• Act as the point of reference for guests who need assistance or information.
• Understand customer’s needs and providing them with personalized solutions.
• Arrange and confirm recreational, dining, and/or business activities on behalf of requestor as needed. Respond to requests within a timely manner.
• Submit and manage janitorial or maintenance work orders as needed.
• Acknowledge inquiries or complaints from employees, guests and co-workers. Provide solutions in a professional customer service driven manner.
• Help organize and manage on site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property specific security and emergency procedures. Notify appropriate parties to ensure safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Follow specific directions as given by manager.
• Deliver own output by following defined procedures/processes under close supervision and guidance.
• Must have the ability to calculate figures such as percentages and understand financial principles.
• Must have strong communication skills to exchange straightforward information.
• Must have the ability to write routine reports and correspondence.
• Must have intermediate knowledge of all Microsoft Office Suite products. This includes Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.
• Have good organizational and time management skills.
• A calm demeanor during emergency situations is required.
• Must have extensive knowledge of local attractions, hot-spots, and events.
• Must have familiarity with technologies and digital tools such as apps, social networking, cloud technologies, and cell phones.
• Must have strong judgment, analytical and problem-solving skills.

Job Requirements:

Education/Skills

• HS Diploma or GED required.

Experience

• 3 - 5 years of customer service experience required.
• Prior front desk, concierge, customer service or other hospitality experience preferred.

Licenses, Registrations, or Certifications

• None required.

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time