Clinic Patient Representative - Specialty Orthopedic Surgery in Texarkana, TX

Summary:

Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits. 

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner. 
• Checks in patients, verifies and updates necessary information in the medical record; enters patient demographics and insurance information into the computer. Assists patients with completing all necessary forms. Assists patients with ambulatory difficulties. Notifies the clinical staff when a patient is ready. 
• Will be required to maintain appropriate levels of cash and balance cash drawer per company procedure.   
• Will process payments received by patients and post into company billing system.   
• Refers patients to financial counselor representative for clarification or discussion of account and/or payment terms, within the guidelines of the collections policy.   
• Participates with other staff to collect prior balances at the time of service.    
• Maintains and follows office scheduling policies.  
• Answers telephone, screens calls, takes messages and provides information.  
• Types correspondence as directed. Sorts and delivers mail, medical records, and other correspondence.  
• Screens visitors and responds to routine requests for information. 
• Maintains work area and lobby in neat and orderly manner. 
• Attends meetings as required.  
• Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).  
• Maintains strict confidentiality. 
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission. 
• Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control. 
• Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives. 
• Supports and adheres to CHRISTUS Service Guarantee. 
• Performs other related work as assigned by leadership. 

Work Schedule

8AM - 5PM Monday-Friday

Work Type:

Full Time