Clinic Patient Representative - Specialty Oncology Radiation Clinic [Hiring Incentive Available] in Alamogordo, NM

Job Description | Job Attributes
Apply Now
External Applicant Current Associate

Summary:

Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits. 

Responsibilities:

  • Greets patients and visitors in a prompt, courteous, and helpful manner. 
  • Checks in patients, verifies and updates necessary information in the medical record; enters patient demographics and insurance information into the computer. Assists patients with completing all necessary forms. Assists patients with ambulatory difficulties. Notifies the clinical staff when a patient is ready. 
  • Will be required to maintain appropriate levels of cash and balance cash drawer per company procedure.
  • Will process payments received by patients and post into company billing system.
  • Refers patients to financial counselor representative for clarification or discussion of account and/or payment terms, within the guidelines of the collections policy.
  • Participates with other staff to collect prior balances at the time of service.
  • Maintains and follows office scheduling policies. 
  • Answers telephone, screens calls, takes messages and provides information. 
  • Types correspondence as directed. Sorts and delivers mail, medical records, and other correspondence.
  • Screens visitors and responds to routine requests for information. 
  • Maintains work area and lobby in neat and orderly manner. 
  • Attends meetings as required. 
  • Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI). 
  • Maintains strict confidentiality. 
  • Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission. 
  • Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control. 
  • Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives. 
  • Supports and adheres to CHRISTUS Service Guarantee. 
  • Performs other related work as assigned by leadership. 

Requirements:

Education/Skills 
  • High school diploma or equivalent. 
  • Knowledge of medical terminology desirable.
  • Word processing and computer experience.
  • Excellent interpersonal skills and ability to communicate well.
  • Must be very organized with the ability to perform multiple tasks in a busy environment. Professional medical records documentation and writing skills preferred.
  • Ability to operate 10 key calculators by touch, telephone, computer, copier, and fax machine.
  • Ability to type 40 wpm preferred. 
 

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time


Apply Now
Current Associate? Click here to apply

Job Attributes

Job ID

400820

Job Title

Clinic Patient Representative - Specialty Oncology Radiation Clinic [Hiring Incentive Available]

Job Type

FULL TIME

Schedule / Shift

5 DAYS - 8 HOURS

Job Category

Administrative Support

Location

CHRISTUS Trinity Clinic
2559 Medical Drive
Alamogordo, NM  88310 View on a map

Clinic Patient Representative - Specialty Oncology Radiation Clinic [Hiring Incentive Available]

Apply Now