Patient Access Representative Lead - Admitting in San Antonio, TX

Job Description | Job Attributes

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External Applicant Current Associate

Summary:

Acts as a lead resource person to provide guidance and accountability for the Admitting department which encompasses registration, insurance verification pre-certification and cashiering. Offers suggestions to optimize staff performance through process redesign, policy/procedure implementation, communications and outcome feedback. Serves as a liaison between the Admitting Department and other Departments. 

CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a 150-bed hospital serving the fastest growing area of San Antonio. Specialized care includes orthopedic and surgical services, ICU, women’s services, a newborn nursery, comprehensive cardiovascular care from diagnostics to open heart surgery, vascular lab, sleep center, emergency services, the CHRISTUS Weight Loss Institute, wound care, rehabilitation, and more. The campus also boasts an Outpatient Imaging Center and three medical plazas, one of which houses our CHRISTUS Santa Rosa Family Medicine Residency Program and CHRISTUS Santa Rosa Family Health Center.

Requirements:

Education/Skills

• High school diploma or GED required; Bachelor’s degree is preferred.

Experience

• A minimum of three years of Patient Admitting and Registration experience or its equivalent is required.

Skills

• Maintains current knowledge of registration processes and systems, regulation and third party payer issues, and automated systems through literature review and in-service.
• Demonstrates the ability to interpret customer requirements and recommends procedures for compliance with regulations and standards.
• Displays on-going leadership in promoting positive attitudes and ensuring exceptional customer service. Serves as a coach, mentor, team builder and facilitator.
• Demonstrates the ability to communicate and work with physicians, physician office personnel, associates and others in order to expedite the registration process to avoid negative patient service.
• Displays creativity in making process recommendations and to implement such change.
• Is self-directed, global thinker with the ability to work with groups as well as independently.
• Demonstrates the ability to handle a high degree of pressure, heavy workloads, multiple requests, numerous interruptions, and short deadlines in a positive manner.
• Functional to intermediate skill level in Microsoft Office Suite including Outlook, Excel, and Power Point.

Licenses, Registrations, or Certifications

• Certified Healthcare Access Associate (CHAA) through National Association of Healthcare Management (NAHAM) required.

Work Type:

Full Time

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