Patient Access Representative Lead-Phys Med Therapy Multi-Full Time at CHRISTUS Shreveport-Bossier Health System

Summary:

The Patient Access Lead Representative oversees the daily workflow of the patient access services team for activity prioritization and process resolution. The Patient Access Lead Representative supports the overall success of the department by demonstrating flexibility, collaboration, and cooperation in a team environment while maintaining a high level of production and customer service. The Patient Access Lead Representative interviews patient or representative in a timely and efficient manner while securing all necessary information to create a medical and financial record. The Patient Access Lead Representative determines financial status; obtain requirements needed for self-pay patients, requesting deposits, collecting deductibles and coinsurance and previous accounts due. The Patient Access Lead Representative obtains and appropriately routes the orders received from various physicians and patients. The Patient Access Team Lead may be performing Inpatient, Outpatient, or ER Admitting duties; and all other duties as assigned to promote efficient and effective operations for each department.  

Requirements:

• Demonstrate proficiency and knowledge of Patient Access/Pre-Access operations 
• Exhibit knowledge and compliance of regulatory requirements in Patient Access / Pre-Access 
• Excellent communication and organizational skills 
• Demonstrate excellent customer service skills 
• Ability to apply principles of process improvement 
• Willingness and recognized ability to develop, mentor and train other associates 
• Must be able to follow detailed instructions and perform repetitious tasks 
• 45 wpm typing required 
• Computer/basic keyboard skills, telephone skills, and general knowledge of office machines including printers, fax, copier, scanner, and credit card machines required 
• Skilled in interpreting and analyzing data 
• Ability to read, comprehend and retain information 
• Demonstrated contribution and achievement of department collection initiatives 
• Perform mathematical calculations proficiently  

Work Schedule:

TBD

Work Type:

Full Time

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