Office Assistant Senior - Administration at CHRISTUS Santa Rosa Health System

Summary:

Responsible for providing assistance, directions and information to visitors, patients, medical staff, and Associates. Provides information regarding patient’s locations, directions for visitors, directory assistance and hospital service information placing calls. Performs all duties in a manner that maximizes customer satisfaction.

CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a 150-bed hospital serving the fastest growing area of San Antonio. Specialized care includes orthopedic and surgical services, ICU, women’s services, a newborn nursery, comprehensive cardiovascular care from diagnostics to open heart surgery, vascular lab, sleep center, emergency services, the CHRISTUS Weight Loss Institute, wound care, rehabilitation, and more. The campus also boasts an Outpatient Imaging Center and three medical plazas, one of which houses our CHRISTUS Santa Rosa Family Medicine Residency Program and CHRISTUS Santa Rosa Family Health Center.

Responsibilities:

• Responsible for meeting customer service expectations in providing patient information, directions for visitors, directory assistance and hospital service information.
• Demonstrates ability to transfer calls to multiple hospitals and campuses accurately by ascertaining the specific location requested by the caller.
• Responsible for operation of automated patient locator programs and telephone directory assistance programs.
• Updates manuals and directories as needed.
• Appropriately adapts assigned assessment, treatment and/or service methods to accommodate the unique physical, psychosocial, cultural, age-specific and other developmental needs of each member served.
• Demonstrates competence to perform assigned responsibilities in a manner that meets age-specific and developmental needs of the members served by the department.
• Provides training to new staff and volunteers.
• Demonstrates adherence to the CORE values of Christus Santa Rosa Health System.
• Performs other duties as assigned.

Requirements:

Education/Skills

Licenses, Registrations, or Certifications

• NA

Work Type:

Full Time

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