Medical Office Specialist Float Pool/Full-Time at CHRISTUS St. Vincent Health System

POSITION SUMMARY: While utilizing AIDET framework of communication, the MOS associates facilitates a welcome and easy access to the clinic. MOS associates are responsible for establishing an encounter for any patient who meets the guidelines for the clinician group.  MOS associates ensure that all data entry is accurate including demographic and financial information for each account. MOS associates have numerous procedural requirements including data elements, insurance verification, and collections for all patient portions including prior balances.  MOS associates are responsible for the successful financial outcome of all patient accounts. MOS associates are responsible for ensuring the Christus St. Vincent Medical Group (CSVMG) maintains compliance with State and Federal regulations, The Joint Commission, and Department of Health and Hospital compliance standards (for HOPD clinics). MOS associates communicate directly with patients and families, physicians, nurses, insurance companies and third-party payers.  In addition, MOS associates responsibilities include some and/or all of the following; scheduling clinic appointments, check in/out process, answering incoming phone calls, reminder phone calls, taking and/directing messages to appropriate staff.  Provide clerical support, scanning documents, sorting the clinics fax inbox, and daily working the Missing Reg Items WQ. This position requires professional appearance, good communication and effective organizational skills.  MOS associate representatives require dependability, flexibility, and teamwork. MOS associates may provide valuable support and cover staffing shortages in other clinics.  Floating to other clinics promote teamwork and collaboration among the clinician group.