Human Resources Service Center Representative I - Shared Services at CHRISTUS Ministry System Office

Summary:

The HR Shared Service Representative utilizes knowledge-based information to answer customer inquiries. Interacts with customers via telephone and other communication channels to answer questions and aids in the completion of human resource transactions. Provides information to answer questions from customers regarding human resource transactions.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Provides accurate and efficient resolution of issues and inquiries through multiple channels (phone, email, Service Now) by following appropriate resolution/assessment methodology (investigating and research), utilizing knowledge management tools, educating customers on products and self-service tools, and determining the appropriate course of action or escalation for emerging issues
• Provides initial contact and support for customers dealing with sensitive and confidential information relating to HR issues
• Interacts with customers via telephone and chat to answer questions and aids in the completion of human resource transactions
• Inputs, updates, and/or retrieves information from human resource or payroll systems.
• Documents all contacts and outcomes within the center’s case management software application
• Routes calls to appropriate staff and/or office
• Performs related work as assigned

Job Requirements:

Education/Skills

• High School Diploma

Experience

• 0-3 years preferred

Licenses, Registrations, or Certifications

• None

Work Schedule:

5 Days - 8 Hours

Work Type:

Full Time

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