ERP Technical System Engineer - Infor ERP at CHRISTUS Ministry System Office

Summary:

The ERP Technical System Engineer will provide technical configuration of software, hardware, issue resolution and enhancements of the ERP application for Finance, Supply Chain Management and Human Resource as well as other related or integrated third party applications. This position requires a background in the installation and configuration of networked computers, servers, printers, scanners, and other software as needed to support the ERP technical functionality and infrastructure. Knowledgeable with technical design, configuration, programming, and implementation of new or replacement systems and applications. The ERP Technical System Engineer is accountable for providing basic technical knowledge in areas of system development, projects, interfaces, system installations, software installations, troubleshooting, testing, and support. The ERP Technical System Engineer responds promptly to alerts, alarms, incidents, and requests; observes/enforces all confidentiality and security guidelines; and provides first and second-level problem determination, resolution, and escalation. The ERP Technical System Engineer uses standard and ad-hoc procedures along with automated system monitoring and management tools to identify and resolve routine system and network problems with assistance. Follow-up and resolution of software defects will be necessary. Filing, tracking, and implementing ERP updates client updates, and version upgrades, process back-up of data and restore as necessary, will be required. Documenting all ERP technical changes will be necessary. As needed, the position will assist with or provide training and guidance to end users. Must have the ability to troubleshoot with minimal management input while providing issue awareness and resolution updates to management and end users. 

Responsibilities:

• Demonstrate knowledge and troubleshooting skills to design, install, configure, troubleshoot, and maintain application software for ERP and other third parry assigned systems. Provide support on features of application software.
• Participates with overall system support and maintenance. Assist with refreshes and validation activities as well as coordinates downtimes. Provide consistent, predictable monitoring of assigned systems and job processes, to include systems in the data centers or within the Cloud. Install, maintain, and utilize a variety of automated tools and procedures to ensure high availability of assigned systems, rapid correction of minor problems and avoidance of major problems. Use appropriate tools to track and report problem status and escalate in a timely manner.
• Identify and manage technical problems and issues inside and outside of configuration expertise with assigned production systems and software. Utilize standard and ad-hoc procedures to perform first and second-level problem resolution for system and job processing problems. Use designated software and other appropriate tools to track and report problem status and escalate to technical support, vendors, and management on a timely basis. Monitor assigned queues within designated software to assure timely service to customers within given service level metrics. Participate in after-hours technical support to resolve issues in a timely manner.
• Demonstrate strong customer service, communication and human relationship skills when dealing with customers, fellow associates, and vendors.
• Produce required department reporting associated with support, projects and problems assigned, which includes status and problem documentation summary within the designated tool.
• Follow established policies, procedures and standards defined by the department. Participate in the development and documentation of procedures for day-to-day tasks within assigned areas of support and maintenance, including the development of processes and procedures for other teams.
• Demonstrate the ability to learn and support new technologies through e-learning, self-study, and peer training/studies.
• Assist other ERP teams by providing second level support and guidance.
• Focus on providing a friendly, courteous, and polite customer service experience always including rotating 24/7 on-call support. Contact vendors regarding service issues to receive support information or assistance as required. Assist users with optimizing the use of assigned applications Set priorities, plans, and manages a diverse set of tasks.
• May be required to travel to perform some job functions.
• Perform other duties as assigned by management or designee

Requirements:

Education/Skills

• Bachelor’s degree in Computer Science, Engineering, Math, or related field.
• One-year related experience in technical application analysis in Finance, Supply Chain Management, Human Resources, or Information Systems support preferred.

Experience

• One-year experience with data integration EDI technologies and File Transfer methodologies.
• Basic level of SQL, JavaScript, HTML, Python, ERP API or scripting technology and process automation tools preferred.
• Knowledgeable with advanced Operating System functionality.

Licenses, Registrations, or Certifications

• ERP Certifications preferred.

Work Type:

Full Time

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