Coordinator Clinic - Specialty Orthopedic at CHRISTUS Santa Rosa Health System

Summary:

Coordinates day-to-day business functions and activities of a clinic or department. Manages specific administrative functions related to the operations of a clinic or department.

Responsibilities:

• Coordinates daily business operations of a clinic, including monitoring revenue production and expense control. Ensures compliance with policies and procedures. Assists with problem resolution and improvement of patient care. Supports customer service standards, researches and reports customer issues and concerns, under the guidance of the Clinic Manager and Practice Administrator.
• Responsible for the completion of/or assistance with daily reconciliation processes. Reviews daily, weekly, monthly reports and reports trend to clinic management, such as denials, unbilled, and audits.
• Responsible for the implementation of front-end processes. Reviews and researches all information on hold reports to complete the billing processes. Resolves billing problems with patients and the CBO. Advises patients on patient procedures/processes to ensure payments are collected timely.
• Oversees inventory management. Assists with issuing check requests and purchase orders, reconciling orders received with original invoices and approving payment of invoices.
• Provides input into performance management of Associates in the clinic. Ensures the accuracy of time and attendance records. Maintains appropriate Human Resources and education records. Serves as a backup to support clinical Associates, when necessary.
• Orchestrates monthly staff meetings with providers and staff. Keeps management updated on outcome of meetings for resolution of issues.
• Provides input to management to develop the annual budget and strategic plan. Assists with ensuring compliance with regulatory standards.
• Maintains an operating environment that assures effective, efficient, safe operation of the practice that responds to patient, provider, and Associates’ needs.
• May travel to different clinic sites within the city.
• Performs other duties as assigned.

Requirements:

Education/Skills

• High school diploma, or equivalent
• Some college courses in Business, Health Care Management, or Coding strongly preferred.
• Knowledge of basic office equipment
• Good written and verbal communication skills.
• Maintain professionalism
• Working knowledge of coding, medical terminology, and human anatomy.

Experience

• 3-5 years’ experience in a medical office environment.
• Experience with database, spreadsheet and word processing software. Expected to be proficient with spreadsheet software (Excel) by the end of a 12-month period from hire or transfer.
• Experience with medical billing and insurance claims preferred.
• Experience with coding preferred.

Licenses, Registrations, or Certifications

• Preferred certification or licensed role in healthcare setting, i.e. LVN, CMA, or trained billing professional.

Work Type:

Full Time

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