Benefits Specialist I - Executive Program at CHRISTUS Ministry System Office

Summary:

The Benefits Specialist I role provides administrative human resources and executive/physician benefits support to all designated Executives, Physicians and Clinician Providers throughout CHRISTUS Health ministries. This role is key in delivering concierge services to the exclusive needs of executive, physician and clinician leaders. The scope of this role includes but is not limited to: administrative support, facilitation of benefits processes; ensures timely submission of all documentation; vendor and invoice management; coordination of benefits communication; research of benefit inquiries and execution of prompt and precise resolutions; accurate interpretation of benefit guidelines; research, analysis, auditing and timely reporting of benefits. Research issues and provide recommendations for resolutions related to HR/benefits processing activities and outputs (benefits enrollment, leave processes, retirement plans, relocation, paid-time off, data files, etc.).

Responsibilities:

• Assist in the preparation of materials for the initiation of relocation benefits and other specific benefits enrollment. This includes concierge contact with each new hire to ensure information is provided and critical enrollment deadlines are not missed.
• Effectively partner with Corporate Benefits, HR Operations, Talent Acquisition, and Talent Management, in order to improve perception and understanding and ensure effective implementation and utilization of executive, physician and clinician benefit plans and policies.
• Administer all executive, physician and clinician benefit programs with payroll or third party vendors.
• Collaborate with the HRIS team to ensure data integrity and accuracy on all executive, physician & clinician benefit processes, and ensure privacy requirements are met
• Responds to HR / benefit inquiries and manages issues between the Benefits Resource Center and designated executive, physician and clinicians to ensure timely, equitable and courteous resolution.
• Ensures the accurate processing of all mandatory and voluntary deductions as well as garnishments, liens, direct deposit requests etc.
• Demonstrated ability to assimilate myriad plan details and sort through them to optimize benefits for individuals.
• Demonstrates strong communication, human relationship skills, while maintaining and demonstrating good teamwork through actions and job performance.
• Exemplifies highest levels of discretion and maintains confidentiality on all HR/benefits matters.
• Set priorities, plans and manages a diverse set of tasks.
• Provides effective, concierge customer service by delivering prompt, courteous and professional support at all times.
• Acknowledge customers’ needs on a timely basis in order to determine a resolution on the issue or request.
• Participate in departmental programs that promote and deliver exceptional customer service.
• Perform other duties and special projects as requested
• Actively support change management and transformation efforts.

Job Requirements:

Education/Skills

• Associates Degree; BA/BS in HR, Finance, Business or related field, preferred.
• Ability to recognize potential risks or problems and suggest various options leading to solutions
• Ability to collaborate across functions and across regions
• Intermediate to advanced Microsoft skills
• Demonstrated ability to grasp and actively process complicated concepts and formulate strategies

Experience

• Minimum of 1-3 years of experience in human resources
• Minimum of 1-3 years of experience in executive employee benefits
• Demonstrated strong communication skills with all levels of the organization including physician and senior leadership
• Appreciation for and ability to maintain confidentiality, with the highest level of discretion
• High level analytical and problem solving capability
• Strong information systems knowledge, statistical and research skills
• Ability to understand business needs and talent implications of benefit programs
• Self-starter with ability to manage multiple tasks and adjust competing priorities quickly and as needed in a dynamic environment
• Demonstrated basic knowledge in the areas of COBRA, cafeteria-style benefit plans, family medical leave process, paid time off, retirement plans, and other applicable laws and regulations affecting employee benefits in tax-exempt organizations and its implications on payroll processes.

Work Type:

Full Time