Credentialed Trainer I-Converge Clinical Informatics in Tyler, TX

Job Description | Job Attributes

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External Applicant Current Associate

Summary:

The Credentialed Trainer I is responsible for training delivery, support, and all related tasks associated with their assigned application(s). The Credentialed Trainer works with the Principal Trainers, Clinical Informatics Analysts, Clinical Informaticists, Health System leaders and Education to assure end users can use the system. They identify individuals who may need additional support or training and provide support, as needed. They ensure that students can use the designated application effectively and efficiently. The Credentialed Trainer is credentialed in assigned application(s) and maintains proficiency.

Responsibilities:

• Help plan, organize, and teach classes required for the successful implementation and adoption of the electronic health record
• Collaborate with end users and Principal Trainers to ensure build, training, and support is aligned with approved workflows
• Collaborate with Principal Trainers to ensure coverage for all scheduled classes and support
• Responsible for classroom preparation, making sure materials are printed and available, classrooms are organized and clean
• Provide assistance in the maintenance of classroom information on online learning modules, assuring accuracy and completeness
• Provide onsite end user support through rounding, attending associate fairs and other support activities; proactively seek out support needs and provide innovative ideas
• Work with the provisioning team to assure associates have completed the appropriate training before access is granted
• Ability to review Visio workflows and articulate the process as it relates to documentation in the EHR (Electronic Health Records)
• Customize and create job aides as assigned, using approved templates, and adhering to standardized style-guides
• Attend meetings, produce deliverables on time, and escalate issues or concerns appropriately
• Complete job shadows, deliver training, support, and build confidence for end users
• Function as an advocate for end users by relaying issues or opportunities for improvement to Principal Trainers
• Ability to test and troubleshoot the Training and build environment
• Training delivery including workflow-based and role-specific class content, eLearning, job aides, and Learning Home Dashboards
• Work under minimal supervision
• Elevate questions, problems, and significant challenges to more senior team members for direction or subject matter expertise on new or unprecedented assignments
• Require minimal instruction on day-to-day work and detailed instructions on new assignments
• Make decisions regarding own work on primarily routine cases
• Strong organizational and communication skills
• Other duties as assigned by Principal Trainers or Management

Requirements:

• High School Diploma required or 2-year College Degree or experience in related field preferred.
• 2 years of experience as educator, Epic end user, or related field required or 2 years of experience in adult education preferred.
• Proficient in Microsoft applications including Word, Excel and Power Point. 
• Proficient in Captivate, Teams, Visio, SnagIt is a plus.
• Excellent communication, organizational and customer service skills. Warm and approachable, flexible, provides a calm and reassuring presence. Strong under pressure, quick learner. Ability to multi-task and work as a team member. Ability to adjust to and implement change; ability to analyze problems and identify solutions.
• Excellent documentation. Strong problem-solving skills. Very strong customer service skills. Ability to adapt to and effectively perform work functions in emergency and high stress situations is a plus.
• Use of classroom projectors and equipment and virtual training tools is required.
• Epic credentialed trainer or Epic end user preferred.
  
• Must obtain Credentialing iCertificate in Epic Applications.

Work Type:

Full Time