Collections Specialist - Alamogordo Admin Office 500 10th Street in Alamogordo, NM

Job Description | Job Attributes

Summary:

Review and resolve outstanding A/R accounts to ensure activities regarding patient accounts are reviewed and resolved in a timely and thorough manner, ultimately resulting in full payment on the account. This description is not intended to be a complete list of duties. 

Responsibilities:

  • Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned area
  • Maintains required core competencies.
  • Complies with set Policies and Procedures (i.e. name tag, dress code, parking, smoking, etc.)
  • Reviews payer EOB’s but not limited to payment accuracy, patient liability, and appeal grievances.
  • Work 60 accounts daily
  • Files appeal on denied claims and/or forwards to the Nurse Auditor for review
  • Process incoming mail correspondence from payers within 5 business days.
  • Follow up with the insurance companies by phone and or web for the status of outstanding claims.
  • Follow up with all insurance companies within 30 days of billing if there is no payment on the account.
  • Enter detailed notes explaining account activity in the Patient Accounts system
  • Respond to patient inquiries regarding the status of the patient’s insurance within 2 business days.
  • Forward patient complaints regarding care to your supervisor for entry into the appropriate resolution pathway.
  • Accept payments over the phone.
  • Research late charges to determine the cause; inform your supervisor if they are a regular occurrence.
  • Report payer trends to Supervisor and Director of Patient Financial Services· Maintain courtesy and respect at all times when working with internal and external customers
  • Performs other duties as assigned

Requirements:

Education

  • High School diploma or equivalent. 

Experience

  • Prefer two (2) years of hospital or physician practice billing and/or collections experience.
  • Able to work with volume accounts for resolution.
  • Working knowledge of computers and calculators desired.
  • Possess the ability to work with internal and external customers

Licenses, Certifications or Registrations

  • Current American Heart – Basic Life Support (BLS)card.

Work Schedule:

Varies

Work Type:

Full Time


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Job Attributes

Job ID

284870

Job Title

Collections Specialist - Alamogordo Admin Office 500 10th Street

Job Type

FULL TIME

Job Category

Revenue Cycle

Location

CHRISTUS Health - Alamogordo
500 10th Street
Alamogordo, NM  88310 View on a map

Collections Specialist - Alamogordo Admin Office 500 10th Street

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