Clinic Patient Representative Senior - Mineola LoneStar Optical at CHRISTUS Trinity Mother Frances Health System

Job Description | Job Attributes


Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.


  • Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database. Assures that information in patient account is accurate.
  • Assists with answering phones, taking messages and assisting with patient and staff inquiries.
  • Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner.
  • Schedules appointments for patients in accordance with physician guidelines.
  • Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested.

The following duties may also be performed:

  • Checks in patients, verifies and updates necessary information in the medical record. Assists patients with completing all necessary forms.
  • Scheduled appoints according to clinician template and follows office scheduling policies.
  • Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims.
  • Screens visitors and responds to routine requests for information.
  • Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
  • Maintains strict confidentiality.
  • Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
  • Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.
  • Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives.
  • Supports and adheres to CHRISTUS Service Guarantee.
  • Performs other related work as assigned by leadership.


  • High school diploma or equivalent.
  • Knowledge of managed care preferred.
  • Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.
  • Excellent interpersonal and communication skills and good math knowledge essential.
  • Some College Preferred
  • Three or more years of experience in a health care organization.
  • ICD9 and CPT coding (advanced skills) Preferred
  • Experience with charge posting or collections Preferred

Work Type:

Full Time

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Job Attributes

Job ID


Job Title

Clinic Patient Representative Senior - Mineola LoneStar Optical

Job Type


Job Category

Administrative Support


CHRISTUS Trinity Mother Frances Health System
908 North Pacific Street
Mineola, TX  75773 View on a map

Clinic Patient Representative Senior - Mineola LoneStar Optical

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