Assistant Manager, Patient Service Center/ Full-Time in Santa Fe, NM

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POSITION SUMMARY: The Assistant Manager of Patient Service Center is considered a leadership position that provides support, direction, and focus for the staff involved in all areas of the patient service center.  The Assistant Manager of Patient Service Center works collaboratively with the Manager, Patient Service Center along with clinic and facility service departments, referring providers, and patients to facilitate ease of access to services provided by the clinics and facility.  This position is responsible for the support of staffing, and management of daily activities to produce successful outcomes of all patient encounters.  The Assistant Manager is expected to monitor adherence and compliance to CHRISTUS standards, directives, regulatory requirements and other guidance that mandates requirements governing such processes.  This position also works to ensure that financial performance objectives are achieved that are related to revenue cycle initiatives.  The Assistant Manager of Patient Service Center is expected to maintain effective professional relationships with other department leadership, share ideas, and implement actions related to the patient service center functions. The ability to communicate effectively with all types of people at all levels is critical. This position is expected to provide the leadership needed to promote a team work environment.

Patient Service Center is responsible for encounter creation management to include scheduling, pre-registration, insurance verification, ensure encounter pre-certification and authorization is noted, calculation of reimbursement and patient responsibility, collection, posting, reconciliation, and successful billing.  Numerous regulatory requirements are included in all these process and Management is expected to monitor for compliance.

Requirements

MINIMUM QUALIFICATIONS:

EDUCATION:  High school graduate.  Associate or Bachelor’s Degree preferred.

CERTIFICATION/LICENSES: N/A

SKILLS:

• Must have in-depth knowledge of medical terminology
• Must possess strong technical and analytical skills
• Must have demonstrated the ability to communicate well both orally and in writing
• Must demonstrate the ability to handle issues with diplomacy and professionalism
• Must be able to establish priorities, effectively problem solve, and use good judgment and decision making in day-to-day operations
• Must have demonstrated the ability to oversee individuals with diverse skills and responsibilities
• Must have ability to work well in stressful situations
• Must have demonstrated a leadership role in collaborative teamwork
• Must possess knowledge of process improvement methodologies
• Knowledge of third party payer billing guidelines, reimbursement practices, and regulatory guidelines required.

EXPERIENCE:  Two years of leadership experience required.  Health Care experience is required.  Two years supporting revenue cycle to include patient access processes is required.  Six months to one year of clinic and/or hospital scheduling and authorization experience required. 

NATURE OF SUPERVISION: 

-Responsible to: Manager, Patient Service Center

ENVIRONMENT:

- Bloodborne pathogen

Works in a clean, well-lighted ventilated smoke-free environment. May be required to lift, push, pull, or carry up to 20 lbs.

PHYSICAL REQUIREMENTS: Subject to stressful situations.  Must be flexible in the work schedule.