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Work Schedule/Shift

Days

Job ID

5000581996106

Req. No

70048518

Job Title

Supervisor ServiceNow - System Administration

Region

CHRISTUS System Office

Category

Leadership

Division

Not Defined

Company

CHRISTUS Health

Travel

None

Facility

Corp Itc-79101

Address

919 Hidden Ridge
Irving, TX  75038
US

Type

Full Time

Apply Now Supervisor ServiceNow - System Administration Job in Irving

POSITION SUMMARY

The Supervisor, Service Management is responsible for managing the day-to-day operations, performance, and enhancements for the ServiceNow platform for Information Management. This role supports ITIL processes that include but are not limited to service portal, service catalog, incident management, service request, problem, knowledge, change, asset, and vendor management as well as discovery, CMDB, and performance analytics.

MAJOR RESPONSIBILITIES

The Supervisor, Service Management is responsible for ServiceNow systems administration in support of IM (Information Management) enterprise application and infrastructure services consistent with ITIL/ IT Service Management best practices. The supervisor is accountable for the data integrity, maintenance, performance, operation, and licensing management for the ServiceNow platform. Management responsibilities include development and control of procedures, decision support information, special projects, and other initiatives (as needed). This role shall lead efforts to provide performance insight, monitoring, and reporting.

POSITION QUALIFICATIONS
A. Education/Skills
  • BA/BS degree in Computer Science, Management Information Systems or possess an equivalent combination of education and experience.
  • ServiceNow System Administration certification or equivalent combination of education and experience
  • ITIL Foundation certification preferred.
  • Knowledge and experience managing a large implementation of ServiceNow in an enterprise environment
  • Experience in healthcare information systems applications preferred.
  • Ability to elicit business requirements and translate those into technical specification or configuration requirements.
  • Ability to develop productive working relationships with lines of business.
  • Strong organizational and time management skills
B. Experience
  • Five years of increasing responsibility in application management and customer support experience in a large 24/7 corporate systems environment with a wide variety of applications and technologies.
  • Experience in application development, project management, business analysis, and service management preferred.
  • Two years of people management experience.
C. Licenses, Registrations, or Certifications
  • ITIL Foundations within one year of employment.
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