Press ENTER to skip to the job's description    

Job ID


Req. No


Job Title

Service Desk Tech / Information Services/ Full-Time


CHRISTUS St. Vincent


General Operations




Not Defined


455 st michaels drive
Santa fe, NM  87505
USView On A Map View Other Locations


Full Time

Apply Now Service Desk Tech / Information Services/ Full-Time Job in Santa fe

Job Description

POSITION SUMMARY: Primarily works without direct supervision.  Serves as a central point of contact and channel for users to communicate with the IS staff; provides software application and hardware support; identifies, records, tracks and resolves user problems. Trains other personnel and maintains procedures.  Monitors multiple computer systems running various operating systems and applications to ensure high performance and availability for all users.  Troubleshoots and resolves issues with end user computing equipment and operating systems.  Performs backups of data and programs.  Communicates with vendors regarding hardware repairs and software problems.  Maintains and performs preventative maintenance on hardware as assigned.  Performs other duties as required.  Uses experience and acquired skills to perform required tasks.


EDUCATION:  High School degree or equivalent required.  Post high school Information Systems course work preferred.

CERTIFICATION/LICENSES:  IT Based Certifications preferred.  Valid New Mexico Driver’s License required.

SKILLS:  Ability to monitor computer and network systems, interpret displays, take appropriate action, and manage computer system jobs on a variety of hardware and software.  Ability to read and write English fluently, ability to proficiently use a keyboard, ability to maintain good customer relations, excellent telephone and communication skills, ability to explain complex solutions and problems to users (regardless of their technical ability), excellent problem solving and communication skills, good documentation skills, personal computer related hardware troubleshooting skills, all required; advanced level knowledge of hospital supported  applications and routine processes. Trained and proficient to independently work all Help Desk shifts including days and nights or perform advanced tasks such as security incident response.

EXPERIENCE:  One year experience in the installation, maintenance, troubleshooting and support of Personal Computers required. Experience in a Help Desk environment including monitoring of systems preferred.

Apply Now
Not ready to apply? Join our Talent Pool


Our application process is being upgraded and will not be accessible between 8:00 am and 12:00 pm CST. During our scheduled downtime, you can click here to join our talent community or come back later to fill out the application process. Thank you for your patience as we upgrade our technology.

Service Desk Tech / Information Services/ Full-Time