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Work Schedule/Shift

8AM - 5PM

Req. No


Job Title

RN Case Management




Social Services


CHRISTUS St Michael Health System


2600 St Michael Drive
Texarkana, TX  75503
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RN Case Manager

Demonstrates self-awareness- Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Standard I: Utilizes the Nursing Process
·Uses critical thinking skills to assess the basic physical, psychosocial, social, cultural,
Spiritual, and development needs of patient and families
·Communicates findings to appropriate healthcare team members
·Develops and uses a specific plan of care and modifies it to meet individual patient
needs using evidence-based practice. Implements patient care and therapeutic
procedures; monitors and documents progression of treatment and teaching goals
·Evaluates the care and treatment(s) provided to the patient and the patient response to
the care and treatment(s). Performs timely reassessment and documentation
·Must be able to perform unit specific competencies based on the specific patient care need for designated unit's patient population
Standard II. Patient Throughput & Patient Flow Process
·Anticipates and plans for admission/discharge/transfer needs to facilitate patient flow
Standard III. Unit Operations
·Demonstrates good stewardship in proper use and maintenance of equipment and supplies.
·Incorporates patient safety practices/guidelines to promote a safe environment
resulting in positive patient outcomes
·Demonstrates accountability for nursing research and quality improvement activities
·Provides evidence-based nursing care
·Communicates patient information effectively across the continuum of care
Standard V. Leadership
C.Licenses, Registrations, or Certifications

Works with physicians and multidisciplinary team members to develop a plan of care for each assigned patient from admission through discharge. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and/or evaluations. Assesses and responds to patient/family needs by coordinating efforts of other team members. Identifies and resolves barriers that hinder effective patient care.


Action oriented- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Customer focus- Building strong customer relationships and delivering customer-centric solutions.

Communicates effectively- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Decision quality- Making good and timely decisions that keep the organization moving forward.

Collaborates- Building partnerships and working collaboratively with others to meet shared objectives.

Nimble learning- Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

·Demonstrating and promoting respect for the dignity and rights of every patients while adhering to the safety standards and practices of the organization and the nursing profession.

·Collaborates with the physician and other health care professionals to promote appropriate use of medical center resources.

·Provides information and support to patients and families, helping them access needed resources within the medical center and community.

·Measures effectiveness of interventions through direct communication with patients and caregivers and data collection of defined indicators (e.g., overall length of stay, readmission rates, feedback from referral sources, etc.).

 Standard IV. Safe Practice/Quality Care/Regulations

Serves as a leader of patient care

Clinical Policies and Standards

·Follows a specific set of standards and associated clinical procedures

·Analyzes policy and standards documentation and ensures organizational compliance

·Provides feedback for improvement of procedures

·Assists in the development and implementation of specific procedures

·Works with control and monitoring mechanisms, tools and techniques

Health Information Documentation

·Shares experiences with maintaining paper and electronic patient documentation

·Walk through the steps and procedures for receiving, validating and updating patient records

·Describes the flow of information between various stations or units

·Discusses the functions, features and document flow of electronic documentation

·Transcribes verbal orders; explains techniques for ensuring their accuracy

Medical Equipment

·Describes experience with basic medical equipment used in own unit or facility

·Uses standard diagnostic tools and techniques to resolves common equipment problems

·Educates patients about the appropriate use of home medical equipment

·Ensures that all equipment and related supplies are in proper working order prior to use

·Inspects, troubleshoots and evaluates incoming equipment

Medical Order Processing

·Shares experiences with processing medical orders for one or more groups of patients or conditions

·Describes functions and features of the system used to enter, validate, update and forward medical orders

·Discusses common errors, their sources and procedures for correcting

·Explains considerations for entering and following standing orders

·Differentiates between standing orders and preprinted orders and considerations for each

Patient Chart Reading and Interpretation

·Describes experiences in reading and interpreting patient charts for patients under own care

·Reviews patients’ charts for completion and accuracy; identifies and alerts to mistakes or omissions

·Recognizes unexpected readings and alerts nursing or medical staff

·Relates examples of mis-readings or misinterpretations and lessons learned

·Reviews, discusses and validates own interpretation with others

Patient Safety

·Shares experiences with ensuring safety for one or more patient groups or settings

·Explains key features of safety guidelines and procedures for those groups and settings

·Listens and responds to safety inquiries from patients and family members

·Recognizes and addresses physiological and psychological signs of problems

·Describes considerations for patients who can cause to harm to self, versus harm to others

·Graduate of an accredited Registered Nursing program, Bachelor Degree

·Excellent customer service, negotiation and communication skills


·Minimum of 2 years clinical patient care experience in a relevant setting

·Minimum of 1 years of healthcare management experience, preferred

·RN license in good standing in state of employment or a compact state, if applicable

·American Heart Association Basic Life Support

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RN Case Management