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Work Schedule/Shift

Not Available

Job ID

5000568853206

Req. No

70046993

Job Title

Program Manager, WalkMe Digital Adoption

Region

CHRISTUS System Office

Category

Information Technology

Division

Not Defined

Company

CHRISTUS Health

Travel

21-30%

Facility

CHRISTUS Health-68600

Address

919 Hidden Ridge
Irving, TX  75038
US

Type

Full Time

Apply Now Program Manager, WalkMe Digital Adoption Job in Irving

CHRISTUS is powered by people and by software. It is crucial to our organization that Associates and software work together seamlessly to drive operational efficiency, ensure productivity, and manage costs. This individual will spearhead and manage the enterprise digital adoption initiatives to ensure that our organization is getting the most out of our digital assets. As a Digital Adoption Program Manager, you will be responsible for helping the business as a whole to strategically drive adoption and engagement with our enterprise software. You will work closely with stakeholders throughout the organization, including operations and L&D, to develop and execute a holistic strategy based on value and impact with a strong focus on User Experience. Responsible for efficiency and effectiveness of systems and processes, productivity, data integrity, process consistency, documentation and training.

MAJOR RESPONSIBILITIES
  • Partner with business stakeholders across the company to understand individual department and company goals/initiatives and assess the correlated digital adoption challenges
  • Work on cross functional delivery teams that design, develop, deliver, and maintain digital products
  • Research and think analytically about strategy and solutions, and subsequently initiate dialogue with stakeholders about execution of digital readiness and adoption
  • Assess needs and use cases, quickly design impactful and creative solutions, measure results, and iterate and improve to drive optimal outcomes
  • Collaborate with business, technical and creative partners to ensure timely delivery of software readiness, communications and training
  • Measure and evaluate the impact of solutions developed against KPIs set forth to drive ROI back to the business
  • Seek feedback and obtain consensus across stakeholders from project initiation through final approval
  • Collaborate with WalkMe CSM and Sales contacts in order to get the most out of the WalkMe tool and ensure that expansion of Digital Adoption Platform is not hindered by technical or licensing limitations
  • Manage a small-medium sized team of full-time or part-time dedicated resources in order to disseminate product knowledge, assist with technical hang-ups, assist with prioritization and assignment of project-based initiatives, and up-leveling all related metrics/ROI
  • Bachelor's Degree required
  • Ability to facilitate leadership discussions and build consensus around a strategic direction
  • Possess and obtain expertise related to driving adoption with digital user experience journeys
  • Ability to prioritize and implement projects from multiple stakeholders based on value added back to the business
  • Ability to understand technical possibilities and limitations of the tools at your disposal in order to troubleshoot and aintain implementations over time
  • Experience collaborating cross-functionally to create alignment and support
  • Experience working in a deadline-driven environment and multitask/prioritize a workload of competing priorities
  • Ability to independently manage several projects simultaneously and operate under tight deadlines
  • Strong organizational skills with a high attention to detail
  • Excellent written, verbal and presentation skills to present findings and recommendations to stakeholders
  • A natural excitement and ability to learn technologies and explain technical issues to a variety of audiences, including enterprise architects, developers and management
  • Background in organizational change management or learning & development is a plus
  • WalkMe experience is preferred, although not required
  • Proficiency in Microsoft Word, Excel and PowerPoint is a must
  • HTML, CSS, and/or JavaScript experience is an advantage
  • 5-7 years of implementation or professional services experience at a SaaS company
  • UX Background is a plus
  • Familiarity with Infor, Office 365, SuccessFactors, and other enterprise software is a plus
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