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Work Schedule/Shift

12hrs,days

Job ID

2147483647

Req. No

70054498

Job Title

Patient Experience Representative Service Excellence Per Diem

Market

CHRISTUS St. Vincent

Category

General Operations

Travel

None

Facility

Not Defined

Address

490A West Zia Rd
Santa Fe, NM  87505
US

Type

PRN

Apply Now Patient Experience Representative Service Excellence Per Diem Job in Santa Fe

The Patient Experience Representative is responsible for ensuring that every person approaching the medical center is greeted, provides direction to desired location, including transporting (walking or wheelchair) individuals to area, and visitors are offered assistance as appropriate in order to feel accepted and welcome. Patient Experience Representative will be asked to screen patients/visitors/associates, enforce visitor/support person restrictions, perform service recovery, and assist during special events.

EDUCATION: High School Diploma or equivalent.

CERTIFICATION/LICENSES: BLS issued by American Heart Associate is required within 60 days of hire.

SKILLS:

  • Hospitable and sensitive to needs and feelings of others
  • Passion for making people feel welcome
  • Comfortable talking to and greeting patients, associates, and visitors
  • Ability to enforce challenging restrictions in time of infectious disease outbreaks.

EXPERIENCE: One year experience working in customer service preferred.

NATURE OF SUPERVISION:

-Responsible to: Patient Experience Manager

ENVIRONMENT:

-Bloodborne pathogen: A - Requires knowledge and practice of safety standards.

-Bloodborne pathogen: B -- If involved in clinical contact

PHYSICAL REQUIREMENTS: Required to speak, listen and communicate with a wide variety of persons. Requires a very high level of customer service skills. Requires moderate physical effort (lift or carry up to 50 pounds).

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