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Work Schedule/Shift

8AM - 5PM

Req. No

67256

Job Title

Patient Advocate - Specialty Bariatric

Market

CHRISTUS Santa Rosa

Category

Patient Experience

Travel

No Travel Applicable

Facility

CHRISTUS Santa Rosa Hospital Westover Hills

Address

11212 State Highway 151
San Antonio, TX  78251
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Type

FULL TIME

Apply Now Patient Advocate - Specialty Bariatric Job in San Antonio

CHRISTUS Santa Rosa Health System is about people. People we meet and care for; people whose lives we enhance, and those whose lives we save. CHRISTUS is about the people who work here: our award-winning medical staff, dedicated housekeeping staff, compassionate nurses and patient-focused ancillary staff. We're about people who need us, from small bumps to massive trauma, no matter their economic bracket. We're about the people of San Antonio, New Braunfels, and all the South Texas communities we serve. Since 1869, CHRISTUS Santa Rosa Health System has grown and flourished just as South Texas has grown. We remain the only Catholic faith-based, non-profit health care system in San Antonio and New Braunfels. Our healing ministry now includes five full-service hospitals with 1,159 licensed beds, and a number of specialty centers.

If you are looking to join a rapidly growing faith-based organization that encourages professional development, we want you to become a part of the CHRISTUS Santa Rosa family!

Summary:

A nonexempt position responsible for working directly with patients and their families to discuss any questions, complaints, comments, or suggestions regarding their bariatric surgery. Advocates for the patient in resolution of concerns pertaining to the bariatric surgery process.  

Requirements:

Education: High School Diploma or GED. 
Experience: Minimum two years of experience in customer services, with at least six months of experience in health care setting. 
Patient representative experience preferred. 
Knowledge/Skills: 
1. Knowledge of organizational policies, procedures, and systems. 
2. Knowledge of computer systems, programs, and applications. 
3. Knowledge of health care field; medical practice clinical and administrative systems, departments, and practices, including clinic financial policies and reimbursement payment requirements. 
4. Knowledge of bariatric insurance criteria and process. 
5. Knowledge and ability to counsel patients, conflict resolution, and customer service principles and applications. 
6. Knowledge of research methods to identify issues and clarify policies. Understanding of medical terminology. Familiarity with community resources. 
7. Ability to comprehend bariatric insurance criteria for surgery, revisions and pre-op process. 
8. Knowledge of insurance deductibles, out of pocket max and co-insurance for general and specialized surgeries.  

Work Type: 

Full Time


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Patient Advocate - Specialty Bariatric