Patient Access Representative Senior Admitting
CHRISTUS Santa Rosa
CHRISTUS Santa Rosa Hospital Alamo Heights
403 Treeline Park
San Antonio, TX 78209
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Patient Access representatives facilitate a welcome and easy access to the facility and are responsible for establishing an encounter for any patient who meets the guidelines for hospital service. Patient Access staff ensures that all data entry is accurate including demographic and financial information for each account. Patient Access has numerous procedural requirements including data elements, insurance verification, authorization for services, and collections for all patient portions including prior balances. Patient Access staff is responsible for the successful financial outcome of all patient services. Patient Access is responsible for ensuring the hospital maintains compliance with Federal regulations, JCAHO, and Department of Health and Hospital compliance standards. Patient Access communicates directly with patients and families, physicians, nurses, insurance companies and third party payers. This position requires professional appearance, and behavior, and good communication and effective organizational skills. Patient Access representatives require dependability, flexibility, and teamwork.
This advanced level position is designed to promote the demonstrated knowledge and competency of Patient Access duties in all areas, including a demonstrated ability to use good judgment in making independent decisions to resolve customer issues in all routine operations. This advanced level is also expected to assist in the development and training of other associates.
High school diploma or equivalent required.
Certified Healthcare Access Associate (CHAA) through National Association of Healthcare Management (NAHAM) required.
Five years experience in Patient Access, hospital registration, medical office, billing/collection functions, or a comparable customer service related position preferred.