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Work Schedule/Shift

5 DAYS - 8 HOURS

Req. No

94223

Job Title

Manager Data Integrity - Patient Experience

Market

CHRISTUS System Office

Category

Patient Experience

Travel

No Travel Applicable

Facility

CHRISTUS Corp Irving Offices 919 and 909 Buildings

Address

919 Hidden Ridge
Irving, TX  75038
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Type

FULL TIME

Manager Data Integrity - Patient Experience Job in Irving

Summary:

This position is responsible for the oversight, monitoring, facilitation and coordination of data and information related to patient experience indicators at the system level. The person in this role joins a team of key liasons for our experience measurement vendor, providing ongoing support to regional leaders in the set-up and maintenance of our account. This position responds to daily requests related to patient experience measurement, is responsible for the integrity of our data and provides the analytical support to ensure the success of the initiatives of our patient experience department.

A. Facilitates system-wide performance improvement initiatives through the aggregation, analysis and dissemination of data.
B. Coordinates and manages routine monitoring (weekly, monthly, quarterly) of key regional and facility-specific patient experience indicators based upon organizational needs or as requested by adminstrative leaders.
C. Collects and analyzes patient experience data, prepares summaries for presentations to leadership and stakeholder groups at both the regional and system levels.
D. Assist in the development of performance improvement projects and provides the reports needed to track the effectiveness of each project. Identifies areas requiring action and follow-up.
E. Assist with developing and meeting annual goals and objectives for the department, building strategic relationships within and across departments.
F. Administers systems for organizational access to key data elements and reports through dashboards, SharePoint or survey vendor portals.
G. Maintains knowledge of regulatory standards related to patient experience and ensures compliance through adequate survey process.
H. Contributes to the development of a highly reliable organization and promotes a culture centered in our patients.
I. Demonstrates creativity and independent thinking.

J. Performs other duties as assigned. 

Requirements:

· Bachelor’s degree required: BSN, Business Administration, Health Care Administration or technical /engineering field. Master’s degree in health care, busines or data management fields preferred.

· Demonstrated ability to conduct and interpret quantitative and qualitative analyses.

· Effective leadership, project management and consulting skills.

· Excellent verbal and written communication skills. Bilingual (English/Spanish) preferred but not required.

· Effective interpersonal skills. 

·Proficient in Excel, Word, PowerPoint and other applications that apply. Familiarity with Tableau or Microstrategy preferred.

· At least 3 years experience in a healthcare organizations or related fields. 

·Previous experience managing patient experience data, analysis and improvement strongly preferred

Work Type: 

Full Time


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Manager Data Integrity - Patient Experience