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Work Schedule/Shift


Req. No


Job Title

Information Technology Tier 2 Analyst I


CHRISTUS System Office


Information Technology


CHRISTUS Corp Irving Offices 919 and 909 Buildings


919 Hidden Ridge
Irving, TX  75038
USView Other Locations



Apply Now Information Technology Tier 2 Analyst I Job in Irving


This position provides 24/7 support for all Supply Management systems with an advanced understanding of Infor and its related third-party business applications which include functionality, system design, technical architecture, testing, workflow, modification, routine and non-routine processing, and business system structure. Provides response and resolution to application problems and requests for change to Infor. This position works in a collaborative team setting, creating and sharing information and assisting team members while providing quality support to both internal and external users with a focus on customer service and timeliness. Must possess detailed healthcare knowledge and systems expertise to implement medium to high complexity assignments with minimal guidance. 

  • Develop and document product definitions, stakeholder needs, product features, and corresponding functional specifications
  • Solid understanding of Supply Chain management functions
  • Collaborate and build proactive, positive relations with peers, managers, and cross-functional teams to ensure that consistency within defined processes is maintained; help determine best practices; and work efficiently
  • Ability to work with aggressive timelines in a team environment with a desire to learn and grow
  • Document issues and resolutions for future reference; help create and maintain FAQ
  • Focus on providing a friendly, courteous, and polite customer service experience at all times
  • Contact vendors regarding service issues to receive support information or assistance as required. Assist users with optimizing the use of assigned applications Set priorities, plans and manages a diverse set of tasks.
  • Analyze and review data and report on findings
  • Process flow mapping to help show connections between roles and cross functional teams
  • Perform other duties and as requested


  • Bachelor’s degree or 6 or more years of related experience in application analysis Supply Management
  • Possess an understanding of and/or experience in the following:
    • Problem solving/troubleshooting skills
    • Patience, strong customer service skills
    • Time Management
    • Project Management
    • Detail oriented
    • Interpersonal skills
    • Highly analytical and data driven
    • Strong MS Excel skills
  • Six (6) years of related experience in application analysis within a Supply Management discipline
  • Relevant education may substitute for years of experience

Work Type: 

Full Time

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