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Work Schedule/Shift

5 DAYS - 8 HOURS

Req. No

15803

Job Title

Information Technology Tier 2 Analyst I

Market

CHRISTUS System Office

Category

Information Technology

Facility

CHRISTUS Corp Irving Offices 919 and 909 Buildings

Address

919 Hidden Ridge
Irving, TX  75038
USView Other Locations

Type

FULL TIME

Apply Now Information Technology Tier 2 Analyst I Job in Irving

Summary:

This position provides 24/7 support for all Supply Management systems with an advanced understanding of Infor and its related third-party business applications which include functionality, system design, technical architecture, testing, workflow, modification, routine and non-routine processing, and business system structure. Provides response and resolution to application problems and requests for change to Infor. This position works in a collaborative team setting, creating and sharing information and assisting team members while providing quality support to both internal and external users with a focus on customer service and timeliness. Must possess detailed healthcare knowledge and systems expertise to implement medium to high complexity assignments with minimal guidance. 

  • Develop and document product definitions, stakeholder needs, product features, and corresponding functional specifications
  • Solid understanding of Supply Chain management functions
  • Collaborate and build proactive, positive relations with peers, managers, and cross-functional teams to ensure that consistency within defined processes is maintained; help determine best practices; and work efficiently
  • Ability to work with aggressive timelines in a team environment with a desire to learn and grow
  • Document issues and resolutions for future reference; help create and maintain FAQ
  • Focus on providing a friendly, courteous, and polite customer service experience at all times
  • Contact vendors regarding service issues to receive support information or assistance as required. Assist users with optimizing the use of assigned applications Set priorities, plans and manages a diverse set of tasks.
  • Analyze and review data and report on findings
  • Process flow mapping to help show connections between roles and cross functional teams
  • Perform other duties and as requested

Requirements:

  • Bachelor’s degree or 6 or more years of related experience in application analysis Supply Management
  • Possess an understanding of and/or experience in the following:
    • Problem solving/troubleshooting skills
    • Patience, strong customer service skills
    • Time Management
    • Project Management
    • Detail oriented
    • Interpersonal skills
    • Highly analytical and data driven
    • Strong MS Excel skills
  • Six (6) years of related experience in application analysis within a Supply Management discipline
  • Relevant education may substitute for years of experience

Work Type: 

Full Time


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