IM Support Tech
CHRISTUS Central Louisiana/St. Frances Cabrini
CHRISTUS Savoy Medical Center
801 Poinciana Avenue
Mamou, LA 70554
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Performs advanced computer system support work for facility. Work involves coordinating and providing technical assistance for operational problems of information technology systems
Education / Skills:
·High School Graduate
·Associate Degree with concentration in Information Technology preferred
·Demonstrated knowledge of how to problem solve
·Demonstrated knowledge of computer based troubleshooting utility functions; hardware/software compatibility requirements·
.Experience in identify opportunities for use of technology solutions to improve efficiency and reduce errors
·Experience in IT troubleshooting procedures including PC hardware, hardware drivers, software, and operating systems
·Experience in setting up, maintaining and troubleshooting desktops, laptops and mobile devices
·Experience in supporting Windows 7 and above, Windows Server 2012.
·Experience in supporting computers in an enterprise networked environment using Active Directory, Group Policies, DHCP, DNS, TCP/IP, Ethernet and wireless.
·Experience in supporting various Hospital based computer systems.
·Experience in supporting various Telephone communication systems.
·Ability to work on additional equipment not listed as personal ability qualifies.
·Experience in supporting email clients. Evidence of effective communication with technical and nontechnical customers - written and verbal.
Minimum of years (2) years experience providing first level desktop diagnostic and trouble-shooting support, Windows Server support in an enterprise networked environment using Active Directory, Group Policies, DHCP, DNS, TCP/IP, Ethernet and wireless. OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.