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Req. No


Job Title

Health Plan Referral Specialist


CHRISTUS System Office


General Operations


CHRISTUS Corp Irving Offices 919 and 909 Buildings


919 Hidden Ridge
Irving, TX  75038
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Processes all requests for referral authorizations and researches problem referral claims or requests for payment.

  • Expedites the flow of authorization requests through the Managed Care System. Prepare requests for authorization of services by ensuring form completion, eligibility, verification, chart availability, benefits etc. Accurately enter referral information into the computer system with a thorough understanding of the correct system codes (type, status, procedure etc.)
  • Facilitates documentation of authorizations into the computer system.
  • Notifies patients and providers of authorization decisions and maintains accurate tracking of services.
  • Request and print various system reports to perform daily tasks and to track referral based activity for management reporting purposes.
  • Utilize tracking system to monitor the flow of referrals through the authorization process and to allow for measurement of turnaround times and timely processing of referrals.
  • Answer inbound calls from providers, members and other departments regarding prior authorization status, receipt, procedure codes, etc.
  • Prepare requests for authorization of services by ensuring form completion, eligibility, verification, chart availability, benefits, etc.
  • Notify all parties involved of authorization decisions to include patient, provider, requester, HMO, etc. Ensure appropriate actions have occurred such as scheduling of diagnostic appointments, requests for documentation/treatment plan etc.
  • Distribute copies of referral to all appropriate sources (chart, provider, etc.) and accurately document activities associated with the referral in the medical file and computer system.
  • Coordinate the initiation of specific home health services, DME services, diagnostics, etc., as directed by the nurse / physician for managed care plan members.
  • Work In-Network redirection process: Directing providers to refer member to In-Network providers when available
  • Serve as a resource to staff and providers regarding managed care systems, HMO/PPO benefits, contracted providers, etc.
  • Interface with HMO/PPO patients for direction through the referral process to increase an understanding of the authorization requirements mandated by the insurance plan.
  • Promote and coordinate activities of payer agencies, groups or individuals to help provide answers and meet the needs of provider and/or patient.
  • Assist in referral research for billing and collections process.
  • Maintain contact via chat and email with representatives of other organizations to exchange and update information on resources and services available.
  • ¬∑Demonstrate adherence to the CORE values of CHRISTUS.


  • High School Diploma or equivalency required

Work Type: 

Full Time

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Health Plan Referral Specialist