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Director Revenue Cycle - Patient Financial Services Job in Tyler

SUMMARY

The Revenue Cycle Director will be responsible for the management, implementation and execution of clinic revenue cycle improvement initiatives and to act as the liaison between stakeholders in the CHRISTUS Trinity Mother Francis and the Shared Service functions provided to the clinics including but not limited to Patient Access Center (PAC), Coding and Patient Financial Services (PFS).

This leader will create a strategy and bring to fruition a client experience that builds and sustains enduring customer relationships by anticipating needs of and serving patients and providers for all aspects of the Revenue Cycle.

The position will be responsible for process improvement work to optimize people, processes and technology in throughout the Revenue Cycle in the ministry. This includes having in-depth knowledge of revenue cycle activities such as scheduling, referral management, insurance verification, registration, charge capture, coding, claim processing, denial management and account receivable lifecycles.

Additionally, this position entails evaluating and communicating metrics to meet key performance indicators as well as agreed upon service level commitments, and successfully drives change through strong communication and interpersonal skills. This position will interact and communicate to all levels of organization to ensure initiatives and performance are understood and transparent to all levels of leadership. 

The overall responsibilities of this role are as followed:

1. Monitors and reports key performance indicators, facilitates workgroups and develops/implements actionable strategies to maintain results with emphasis on filling schedule capacity, increasing front-end collections, reducing bad debt and denials, and creating positive patient and provider experiences
2. Provides focus and direction to process improvement in revenue cycle management.
3. Establishes standards and processes to ensure continuous improvement in the revenue cycle.
4. Identifies best practices and facilitates the knowledge transfer to operations.
5. Works with Patient Access Center, Coding and PFS leadership to develop, maintain, and oversee consistent, focused front-end revenue cycle feedback loops to clinic and provider operations
6. Acts as a change agent to foster proactive communication and issue management
7. Delivers multi-modality communication that conveys clear understanding across unique, varied stakeholders
8. Ensure clients facing deliverables (e.g., reports, agendas, presentations) are delivered in a timely and accurate manner
9. Advocates for the optimal provider experience and is able to communicate operational needs from providers to the shared services operations 
10. Continue to develop/implement methodologies and best practices for onboarding of new physician practices
11. Manage applicable means of communication for stakeholders at all ministry locations that outline the success, barriers, actions, etc. of Revenue Cycle
12. Adheres to and ensures staff adhere to all compliance guidelines set forth by payers as well as the various ministries
13. Initiates recurring stakeholder meetings across operations to ensure communication and partnership across the Ministry
14. Evaluate operational effectiveness of functional areas as it pertains to optimal revenue cycle performance
15. Promote consistency and standardization across the Ministry Revenue Cycle
16. Escalates appropriately complaints & issues to ensure prompt & accurate remedy; communicate & document outcome
17. Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
18. Must adhere to all Associate codes of conduct to ensure actions are consistent with the mission of CHRISTUS Trinity Mother Frances Health System as we continue to extend the Healing Ministry of Jesus Christ.
19. Coordinates as needed with client & CareConnect to ensure systems are operating as expected
20. Assists in the development of various internal initiatives
21. Develops and maintains all applicable policies related to operations of departments and ensure compliant with corporate, state and federal rules/guidelines.

Position Competencies:

1. Continually seeks to identify opportunities to collaborate, enhance efficiencies within the scheduling and referral process that result in a convenient, coordinated, and efficient experience for providers
2. Understanding of key revenue cycle functions including, but not limited to, scheduling, referral management, pre-registration, insurance verification, financial counseling, admissions/registration, coding, and accounts receivable management along with customer service for patient billing related matters
3. Excellent verbal, written, and interpersonal communication skills
4. Strong analytical skills to gather, interpret, and present complex data
5. Delivers multi-modality communication that conveys clear understanding across unique, varied stakeholders
6. Tailors approach and presence in the moment to match the changing needs of different situations
7. Navigates readily through diverse policy, process, and people-related organizational dynamics
8. Possesses knowledge of efficient and effective processes to get work accomplished with continuous focus on improvement
9. Proven ability to organize, plan, and effectively manage time and achieve results in a fast-paced environment
10. Ability to manage multiple clients and projects to success simultaneously
11. Effectively solves problems by breaking down complex, high volume, and occasionally conflicting information
12. Embraces new opportunities and challenges with enthusiasm, spirit, and a sense of urgency
13. Applies knowledge of business and industry to align and achieve organizational goals
14. Articulates the vision and strategy of the access center’s contribution to the ministry that motivates others to action
15. Effective in impacting change through influence in a matrix environment
16. Operate in geographically disbursed operations as a seamless entity
17. Responsible for strategic planning of NETX region for access services and technology deployment

Requirements

· Bachelor’s Degree in Business or related field.

· Microsoft Office Suite

· Telcom systems, dialing technology

· Strong Communication skills

· Highly complex decision making and collaboration with leadership and providers.

· 10-year work experience in working in clinic operations and/or revenue cycle

· Strong working knowledge of call center technology / software

· Budgetary responsibility for departments

· High decision-making capabilities around planning, budgeting, staffing and technology

Work Type: 

Full Time