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Req. No


Job Title

Director Quality Management


CHRISTUS Good Shepherd


Quality and Risk Management


CHRISTUS Good Shepherd Medical Center Longview


700 East Marshall Avenue
Longview, TX  75601
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Director Quality Management Job in Longview

Job Description


The Director of Quality Management is responsible for directing the development and implementation of quality management strategies programs and regulatory compliance. Actively collaborates with physician services, nursing, other allied health professionals, ancillary and support personnel, and operational leadership to promote implementation of evidence-based quality and patient safety initiatives, and to engage Associates at all levels as participants in a continual pursuit of improvement opportunities. The quality management program consists of quality, risk management, infection prevention and safety, establishes and maintains efficient and reliable mechanisms for monitoring, analysis and reporting of quality outcomes and process improvement initiatives, in alignment with regulatory standards and healthcare best practices for quality and patient safety. Promotes and vigorously supports a comprehensive culture of quality throughout the organization, across all regions, campuses, and departments. As an internal expert and change agent, this person passionately inspires this large multi-state health care organization to provide exemplar health care and service to meet the mission of CHRISTUS Health.


· Drives results- Consistently achieving results, even under tough circumstances.

· Manages conflict- Handling conflict situations effectively, with a minimum of noise.

· Communicates effectively- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

· Directs work- Providing direction, delegating, and removing obstacles to get work done.

· Builds effective teams- Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

· Business insight- Applying knowledge of business and the marketplace to advance the organization’s goals.

· Ensures accountability- Holding self and others accountable to meet commitments.


· Directs the overall development, implementation, and integration of various regulatory, quality, patient safety, and other hospital improvement programs, using a systematic approach to monitoring the effectiveness of the program including problem resolution strategies

· Responsible for coordinating the overall development, implementation, and integration of the Quality Management Program

· Identifies and ensures compliance with all regulatory standards related to accurate and timely aggregation and reporting of quality outcome measures to appropriate internal and external stakeholders and agencies

· Directs department staff to promote an organization-wide focus on achieving optimum clinical and operational outcomes by utilizing an organized, structured approach to continuous improvement using risk based corrective action plans

· Promotes high reliability organization fundamentals to reduce errors.

· Develops, facilitates, and coaches leadership on policy and procedure to direct processes within the organization


· Directs the activities of the quality management teams, administers process improvement initiatives, and directs the evaluation, interpretation, and documentation of the improvements.

· Must have knowledge of all clinical quality and testing procedures as well as ensure that the clinical quality department budget is met.

· Involvement with processes for measuring, reporting, and improving various quality programs such as Patient Satisfaction and Patient Safety, Medical Staff privileging and peer review, accreditation and TJC assessments and collaboration with groups responsible for outcomes across the continuum of care



· Bachelors in Healthcare Administration, Nursing or a relevant clinical discipline required, with evidence of additional training in PI and Quality

· Master’s degree preferred

· CPHQ ( Certified Professional in Healthcare Quality) or similar certification in quality, preferred


· Minimum of 5 years clinical experience in a hospital setting

· 2 years management progressive management responsibilities

· 3 years Quality Management experience in acute care hospital

· Experience with managing organizational change, regulatory compliance, process improvement activities and quality management

· Comprehensive knowledge of Nursing and health care practices and techniques.

Licenses, Registrations, or Certifications

· RN license in good standing in state of employment or a compact state, if applicable

· CHRISTUS Health System approved Basic Life Support certification

· Current Certified Professional in Healthcare Quality (CPHQ), or similar quality certification. If not current, then obtained within 1 year

Work Type:

Full Time

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Director Quality Management