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Req. No

169213

Job Title

Coordinator Associate and Patient Experience, Nursing Administration - Full time

Market

CHRISTUS Southeast Texas

Category

Patient Experience

Facility

CHRISTUS Southeast Texas St Elizabeth Hospital

Address

2830 Calder Avenue
Beaumont, TX  77702
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Type

FULL TIME

Coordinator Associate and Patient Experience, Nursing Administration - Full time Job in Beaumont

Job Description

Summary:

In a High-Reliability Organization, reporting to the Associate Chief Nursing Officer, the Coordinator of Patient Experience is responsible for the support of action plans to drive behavior change, process improvement, and environment changes based on patient experience data, to optimize care delivery, and achieve best-in-class patient satisfaction. The Coordinator will utilize data from patient engagement surveys, complaints, and grievances to support process improvement in the hospital to meet national metric benchmarks for patient experience in the hospital.

Requirements:

A. Education/Skills

· Associate degree required.

B. Experience

· 1 year of education, customer service, or process improvement experience preferred.

· Experience in supporting multi-functional teams.

C. Licenses, Registrations, or Certifications

· None required.

Work Type:

Full Time


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Coordinator Associate and Patient Experience, Nursing Administration - Full time