Business Office Manager, Patient Account Services
CHRISTUS St. Vincent
490A West Zia Rd
Santa Fe, NM 87505
The position is responsible for managing all activities and employees related to all patient account services and processing including: Billing, Collections, Cash Posting, Contract Management, Denials Management, Refunds and Bad Debt processing. Ensures that all administrative and departmental policies and procedures are adhered to by staff. Demonstrates the ability to assertively pursue necessary information and to function independently to secure resolution on staff and patient issues. Projects a mature problem-solving attitude while dealing with interpersonal conflict, dissatisfied patients and time demands. Maintains knowledge of revenue cycle operations, third party reimbursement, local/state/federal regulations, Fair Debt Collections Act, and medical terminology.
Ensures a positive work environment, acting as a resource, and leading by example. Responsible for displaying behavior that promotes accountability for performance of job tasks which will meet or exceed the Customer's expectations. Encourage cooperative, collaborative relationship between all employees at all levels. Assists in creating a work environment that encourages and empowers staff to make improvements to their work processes. Compiles productivity data and statistics to monitor staff performance in an effort to seek efficiencies and effectiveness. Assists in the development of departmental policies to ensure procedures are in compliance with State and Federal Regulations, Joint Commission Standards, while maintaining consistency with Christus St. Vincent's philosophy, culture, and mission statement.
EDUCATION: Bachelor Degree preferred. High school graduate with some college accounting and/or business courses.
EXPERIENCE: Three (3) years prior billing and/or Patient Financial Services related experience in a healthcare setting required. Three (3) years management experience preferred.
NATURE OF SUPERVISION:
-Responsible to: Director Central Business Office
- Bloodborne pathogen
PHYSICAL REQUIREMENTS: Requires knowledge of general safety standards. Subject to stressful professional relationships. Working hours vary, with flexibility due to unexpected changes in schedule and emergencies. Must be able to maintain composure and manage multiple priorities.