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Req. No


Job Title

Ambulatory Service Representative




Patient Care


CHRISTUS Santa Rosa PASC Stone Oak


502 Madison Oak Drive
San Antonio, TX  78258
USView Other Locations



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Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients' needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.

  • Receives and directs phone calls from patients and physician offices.
  • Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria.
  • Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities.
  • Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns.
  • Schedules urgent care appointments as needed and directed by physician.
  • Greets patients for scheduled and/or urgent care appointments and procedures.
  • Confirms and verifies patient demographic and insurance information.
  • Collect co-payments from patients upon arrival when applicable.
  • Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
  • Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed.
  • Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits.
  • Reviews and audits billing discrepancy reports and researches errors for resolution.
  • Verifies eligibility for procedures or tests from various health care institutions Maintains accurate and timely records, logs, charges, files, and other related information as required.


  • High School Diploma

Work Type: 

Full Time

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