Internal Communication Specialist - Communications in Irving, TX

Summary:

The Internal Communications Specialist is responsible for enhancing the communication of CHRISTUS Health and engaging its Associates by working closely with the Director of Corporate Communications, System Director(s) of Corporate Communications and other Internal and External Communications team members, as well as with other internal and external key constituencies for the system, including, but not limited to, Advocacy, Change Management Corporate Services, Human Resources, Information Services, Marketing, etc.

The Internal Communications Specialist works collaboratively to create and deliver communications strategies and materials that align with the mission, vision and core values of CHRISTUS Health across all ministries. The Specialist may also draft strategy for and communication materials to disseminate information regarding other change initiatives and internal priorities, such as technology and process upgrades and department-specific changes. The Specialist will organize, plan and update internal communications and promotions, including rolling out potential changes to organizational structures, tracking stakeholder readiness and regional and system Associate engagement, and working across teams to serve as the communications expert.

The Specialist also prepares and distributes communications for key internal constituencies, including newsletter articles, internal memos and bulletins, internal digital bulletin boards, talking points, system-wide annual reports and more. In addition, as many hospital Associates do not access their email regularly, the Specialist will be responsible for developing new tools and systems to engage Associates where they are, ensuring that the right message is delivered to the right people at the right time in the right way. This includes developing a deep understanding for the capabilities of such tools in order to ensure that resources are maximized through development and execution of a comprehensive channel strategy.

In an effort to further improve the Associate culture within CHRISTUS’ system office, the Specialist will also assist with activity planning for Associates and will serve as the lead of the Associate Activity Committee.

The Specialist is in a position to interface daily with various publics and constituents, including senior leadership at the system and regional levels, physicians, community and political leaders and CHRISTUS Associates. The Specialist will be privy to and responsible for protecting the integrity of confidential corporate information, including strategic plans, financial information, risk management situations and patient information. The Specialist is called upon to make significant judgment calls in relation to materials prepared for Associates and external audiences that represent CHRISTUS positively and consistently.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self.
• Ensures communications messaging and materials are high quality, accurate, appropriate and integrated with organizational priorities and themes.
• Develops materials using a variety of tactics to articulate key messages (e.g., written communications, presentations, printed and digital collateral, town halls, meetings, social media content) through effective campaign and project planning, inclusive of strategy, tactics, timelines and creative briefs.
• Serves as channel expert for internal social media platform, including developing a deep understanding of capabilities in order to plan, create, edit and publish relevant content based on CHRISTUS Health objectives and user needs.
• Partners with and support External Communications/Social Media team through content creation and posting for external social channels.
• Implements metrics and reporting to measure effectiveness of internal communications in order to enhance and improve messaging, clarity and consistency.
• Serves as lead for Associate Activity Committee and assists with activity planning for CHRISTUS special events, including holiday functions, Associate outings and quarterly culture-building activities for system Associates.
• Partners with department director to develop and manage systems and processes that drive operational excellence.
• Plans, writes and edits content for a variety of internal and external communications, including but not limited to, social media posts, system newsletters and news releases, internal memos and bulletins, SharePoint news articles, web pages and communications/presentations for internal meetings and special events.
• Works collaboratively with members of the system communications team and CHRISTUS Marketing to ensure relevant content is disseminated effectively through appropriate system communications channels.
• Represents the system communications function on various internal committees and task forces, as requested.
• Manages and maintains vendor relationships, as appropriate to responsibilities.
• Assists with roll-out communications for system-wide events and initiatives, crafting communications plans and communications toolkits for program or project rollouts across the system (e.g., implementation of new HR/payroll system).
• Assists with story- and publicity-relevant photography and video assignments across the system, including shooting and editing of photos and videos.
• Must have a temperament conducive to being part of a results-oriented team.
• Ability to use a computer for extended periods of time, including word processing, presentation, spreadsheet, social media and various graphics and video programs.
• Ability to work extended hours on occasion, including some weekends and evenings.
• Ability to travel occasionally.
• Ability to prioritize work.
• Ability to handle confidential information responsibly.
• Ability to work with little supervision, set priorities, create schedules and meet deadlines.
• Must be able to work rapidly, under pressure and with frequent interruptions.

Job Requirements:

Education/Skills

• Bachelor's degree in communications, public relations, marketing, change management, or related field required.

Experience

• Two years of experience in communications, change management or equivalent combination of education, training and/or experience required.
• Experience in a health care setting is strong preferred, but not required.
• Experience working with diverse Associate groups and strong verbal and written communications skills to effectively reach a variety of audiences.

Licenses, Registrations, or Certifications

• None required.

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time