Coordinator Virtual Care - Health Informatics in Irving, TX

Job Description | Job Attributes

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External Applicant Current Associate

Summary:

The Coordinator Virtual Care assists in developing and maintaining timely delivery, seamless coordination, and high-quality outcomes from the virtual care programs. The Coordinator Virtual Care functions as a liaison between the Director Virtual Care, vendors, and facility leaders. The Coordinator Virtual Care assists in ensuring that all virtual care programs are executed on time, within budget, and to the highest standards of quality, with oversight and direction from the Director Virtual Care.

The Coordinator Virtual Care continually assesses and directs a wide range of programmatic issues including long range planning, developing projects, analyzing workflow, maintaining databases, communicating with facility key stakeholders regarding a range of issues, and managing internal and external stakeholders, including but not limited to physician and service line resources.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.

 Program Oversight and Management

• Independently leads, monitors, evaluates, directs, improves, and ensures compliance of programs, while aligning strategic goals, optimizing performance and resolving complex operational challenges.
• Oversees of all virtual care program operations, including discovery, workflows, and virtual care utilization
• Manages virtual care compliance, regulatory requirements, and vendor compliance
• Monitors and reports program KPI’s, including metrics, utilization and quality outcomes.
• Manages virtual care technology platforms, including troubleshooting, upgrades, vendor coordination and compliance.
• Collaborates with IT, clinical, and administrative teams to ensure seamless integration of virtual care into broader care delivery models.

 Stakeholder Coordination

• Independently engages, communicates, collaborates, aligns, facilitates, supports, and problem-solves across internal and external stakeholders to ensure seamless virtual care delivery and strategic program integration.
• Facilitates cross-functional collaboration among clinical, administrative, technical, and external partners to ensure alignment and continuity in virtual care delivery.
• Serves as liaison between virtual care leadership, providers, patients, and vendors to ensure timely communication, issue resolution and program updates.
• Coordinates stakeholder engagement activities including meetings, feedback session, training and onboarding to support programmatic goals and operational excellence.
• Manages stakeholder expectations and priorities, balancing the strategic objective with operational needs while promoting transparency, accountability and shared ownership

 Data Analysis and Reporting

• Independently collects, interprets, analyzes, visualizes, validates, reports on, and problem-solve data to support strategic decision-making, operational efficiency, and continuous improvement in virtual care.
• Collects, organizes, and maintains program data from virtual care platforms, interactions, and operational systems to ensure accuracy and completeness.
• Performs data analysis and interpretation to identify trends, gaps, and opportunities for improvement in access, quality utilization, and patient satisfaction.
• Develops and distributes reports and dashboards for leadership, stakeholders, and regulatory bodies, supporting strategic planning and performance monitoring.
• Ensures data integrity and compliance with internal standards and external regulations, including HIPPA, CMS, and telehealth reporting requirements.

 Risk Management and Issue Resolution

• Independently identifies, assesses, mitigates, escalates, documents, monitors, and problem-solving risks, and issues to ensure safe, compliant, and uninterrupted virtual care operations.
• Identifies and evaluates operational, and technical risks within virtual care workflows, ensuring proactive mitigation strategies are in place.
• Coordinates timely resolution of issues and incidents, including provider concerns, patient complaints, system outages and compliance breaches.
• Maintains documentation of risk events, corrective actions and outcomes, supporting transparency, accountability and continuous improvement.
• Collaborates with internal teams and external partners to ensure adherence to regulatory standards, organizational policies, and virtual care best practices

 Client & Patient Satisfaction

• Monitors, evaluates, engages, communicates, supports, and problem-solves to enhance the virtual care experience, ensuring high levels of satisfaction, trust and service quality across all touchpoints.
• Monitors feedback, including surveys, complaints, service reviews, to identify trends and areas for improvement
• Coordinates resolution of service-related concerns, ensuring timely follow-up, empathetic communication and documentation of outcomes.
• Collaborates with clinical and operational teams to implement enhancements that improve the virtual care experience and address patient needs.
• Develops and maintains satisfaction reporting tools, sharing insights with leadership to inform strategic decision and quality initiatives.

Additional responsibilities

• Handles sensitive information with absolute confidentiality
• Makes decisions independently and escalates issues as needed
• Must possess strong written and verbal communication skills

Job Requirements:

Education/Skills

• High School diploma required
• Bachelor’s Degree preferred

Experience

• 1-3 years of experience required
• Working knowledge of software applications including Microsoft Word, Excel, Power BI and PowerPoint.
• Working knowledge of residency management software applications (e.g. New Innovations)

Licenses, Registrations, or Certifications

• None required

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time