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Work Schedule/Shift


Job ID


Req. No


Job Title

Supervisor, Practice Operations


CHRISTUS Physician Group/Ambulatory




Not Defined






CPG SR Fam Med-N. NewBraunfels-476BF


2020 Sundance Parkway A1
New Braunfels, TX  78130


Full Time

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This position is responsible for coordinating the daily business operations of the clinic. This includes but is not limited to: obtaining authorizations for patient services, answering phones, making appointments, chart creation, filing, assisting patients to exam rooms, taking vital signs, and discharging patients.

  • Trains and orients assigned staff in accordance with established policies and procedures.
  • Monitors and controls clinic expenditures within budget. May be responsible for ordering office and medical supplies. Ensures practice is efficient and cost-effective. Identifies and implements cost reduction opportunities.
  • Supervises handling of all cash, including balancing at the end of each day and making deposits. Reconciles deposit batches. Processes clinic invoices as needed for payment.
  • Coordinates resolution of problems in administrative areas and ensures compliance with regulations and standards.
  • Approves and properly corrects Associate's time cards in a timely manner.
  • Provides support to the Practice Administrator/Manager.
  • Resolves patient complaints quickly and courteously by determining the issue and suggesting possible course of action in order to de-escalate the patient. Contact patients to resolve payment difficulties or arrange satisfactory payment plans. Provide assistance to patients to improve customer service.
  • Follows the organization's guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
  • Responsible for day-to-day business operations of the clinic. Reviews daily work and performs data entry as needed.
  • Supervises medical records that release medical record information to insurance companies and physicians' offices.
  • Assists with evaluating performances and recommends merit increases, promotions and disciplinary actions in a timely manner. Interviews and recommends hiring and termination of clerical staff in accordance with approved policies.
  • Manage all workers' compensation cases and Coordinates care, authorizations, and referrals for workers' comp. cases.
  • Complies with all TDI rules and regulations.
  • Files all necessary and required paperwork according to the designated timeframes.
  • Providing effective communication and serve as a liaison between the employer, employee/patient, third parties, insurance adjuster, and physician.
  • Obtains authorizations for clinic visits, procedures and surgeries. Calls to obtain patient's diagnostic results from other sites as needed.
  • May perform patient care duties as needed to include assisting patients to and from exam rooms, obtaining vital signs, and cleaning of exam rooms in between patients to ensure quality patient care and services.
  • Maintains strict confidentiality and ensures patient safety at all times.
  • Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
  • Maintains established CHRISTUS policies, procedures, objectives, quality assurance, safety, and environmental and infection control protocols.
  • Performs job responsibilities in a manner consistent with the CHRISTUS Mission and Code of Ethics and is supportive of CHRISTUS' cultural diversity objectives.
  • Supports and adheres to the Service Guarantee and strives for ever-improved patient satisfaction.
  • Performs other related work as required.
    • High School diploma or GED required
    • Graduate of Medical Assistant or CNA program highly preferred
    • Must have experience in medical financial reimbursement, billing and collections
    • Must have knowledge of CPT and ICD10 coding
    • Must have ability to work independently and exercise good judgment
    • Must have strong interpersonal and communication skills
    • Must have prior experience working with PCs, scanning, faxes and multi-line phone systems
    • Must have ability to use blood pressure monitor and other medical equipment as needed
    • Must have completion of CMOM or CPG Career Tract within 2 years of appointed position
    • Bilingual (Spanish/English) highly preferredTwo years of experience in a medical office, in a patient access position, performing medical billing/collections, or other comparable position in a medical setting required.
    • Minimum of two years of clinic coordinator/management experience in a medical facility highly preferred.
    • CPR certification required
    • MA or CNA certification highly preferred
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