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Work Schedule/Shift


Job ID


Req. No


Job Title

ServiceNow System Administrator


CHRISTUS System Office


Information Technology


Not Defined






CHRISTUS Health-68600


919 Hidden Ridge
Irving, TX  75038


Full Time

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The ServiceNow System Administer role is a collaborative role requiring continuous interaction with Multiple internal and external stakeholders related to no code/low code development, configuration, testing, implementation and overall stakeholder satisfaction.

  •  Demonstrates requirements gathering and analysis, solution design, development task management, quality assurance and release management.
  • ServiceNow development experience in the Performance Analytics Module.
  • Ability to create reports and dashboards.
  • Demonstrates working knowledge of ServiceNow core architecture and especially modules such as Service Catalog, Incident/Change/Problem Management, Asset Management, CMDB, Knowledge Management, Project Portfolio Management, and Self-Service Portal.
  • Effectively analyze and problem solving skills.
  • Ability to work directly with internal (IM) and external clients.
  • Collaborate effectively to develop solutions and handle general updates and configuration changes/requests.
  • Identify system deficiencies and recommend solutions.
  • Ensure the latest release of the ServiceNow application is implemented in a timely manner with minimal or no disruption.
  • Ensure appropriate tools and processes are in place to have a development/test/production environment that is reliable and reproducible.
  • Work closely with the PMO to ensure appropriate project documentation is available for each new initiative or enhancement; assist with IT projects as needed.
  • Create and update knowledge base articles and CMDB to reflect accurate information related to system functionality and troubleshooting.
  • Adhere to IM change management policies, procedures and processes.
  • Comply with organizational ITIL and ITSM standards.
  •  In-depth knowledge of ServiceNow to configure and recommend configuration changes to improve system stability and performance.
  • Experience Integrating ServiceNow with third-party tools desired.
  • Be able to work independently and in a team environment managing a range of situations involving business stakeholders, vendor partners and technical resources.
  • Attend and participate in regularly scheduled team meetings.
  • Available for on-call and emergency response as needed.
  • Identify and escalate business and technical opportunities as appropriate.
  • Off-hour work and overnight travel may be required.
  • Maintain a high level of professionalism with business stakeholders, vendors and staff.
  • Perform all responsibilities in alignment with the core values of CHRISTUS Health.
  • Other duties as assigned.
  • Bachelor's degree in Computer Science or equivalent experience required
  • 3+ years working with the ServiceNow platform in an Admin/Developer and enterprise-wide, multi-tier ServiceNow production environment
  • Hands-on experience integrating ServiceNow with external systems
  • Solid knowledge of JavaScript, HTML, CSS
  • ServiceNow Certified Administrator
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