Job Attributes

Work Schedule/Shift

Not Available

Job ID

5000330806906

Req. No

70024618

Job Title

ServiceNow System Administrator

Region

CHRISTUS System Office

Category

Information Technology

Division

Not Defined

Company

CHRISTUS Health

Travel

1-10%

Facility

CHRISTUS Information Mgmt-79100

Address

919 Hidden Ridge
Irving, TX  75038
US

Type

Full Time

Apply Now ServiceNow System Administrator Job in Irving

POSITION SUMMARY
The ServiceNow System Administer role is a collaborative role requiring continuous interaction with Multiple internal and external stakeholders related to configuration, testing, implementation and overall stakeholder satisfaction.
 
MAJOR RESPONSIBILITIES
  • Demonstrates requirements gathering and analysis, solution design, development task management, quality assurance and release management
  • Demonstrates working knowledge of ServiceNow core architecture and especially modules such as Service Catalog, Incident/Change/Problem Management, Asset Management, CMDB, Knowledge Management, Project Portfolio Management, and Self-Service Portal
  • Experience Integrating ServiceNow with third-party tools
  • Effectively analyze and problem solving skills
  • Ability to work directly with internal (IM) and external clients
  • Collaborate effectively to develop solutions and handle general updates and configuration changes/requests
  • Identify system deficiencies and recommend solutions
  • Ensure the latest release of the ServiceNow application is implemented in a timely manner with minimal or no disruption
  • Ensure appropriate tools and processes are in place to have a development/test/production environment that is reliable and reproducible
  • Work closely with the PMO to ensure appropriate project documentation is available for each new initiative or enhancement
  • Create and update knowledge base articles and CMDB to reflect accurate information related to system functionality and troubleshooting
  • In depth knowledge of ServiceNow to configure and recommend configuration changes to improve system stability and performance
  • Assist with IT projects as needed
POSITION QUALIFICATIONS A. Education/Skills
  • Bachelor's degree in Computer Science or equivalent experience required

B. Experience

  • 3+ years working with the ServiceNow platform in an Admin/Developer and enterprise-wide, multi-tier ServiceNow production environment
  • Hands-on experience integrating ServiceNow with external systems
  • Solid knowledge of JavaScript, HTML, CSS
C. Licenses, Registrations, or Certifications
  • ServiceNow Certified Administrator
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