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Work Schedule/Shift


Job ID


Req. No


Job Title

ServiceNow Developer II


CHRISTUS System Office


Information Technology


Not Defined






CHRISTUS Information Mgmt-79100


919 Hidden Ridge
Irving, TX  75038


Full Time

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The Web Applications Developer II [ServiceNow] is responsible for regional or enterprise application design, development and implementation of applications within ServiceNow Platform. The candidate should have deep functional and technical knowledge of ServiceNow configuration and development and prior experience developing within ServiceNow HR Service Management Module. The candidate should utilize best practices for development, conducts thorough testing, analysis, and certification of changes to ServiceNow. The candidate should have a good understanding of software development methodology and must have a strong working knowledge with Web 2.0 Technologies (Java Scripting, XML, HTML 5, AJAX, CSS, HTTP, etc.), Angular JS, BootStrap, JQuery, Glide, PowerShell, SaaS applications, network operations (networks, protocols, webservices, and email [SMTP, POP3]).


  • Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment.
  • Collaborate and coordinate work effort with developers and HR Business teams by documenting and designing various CHRISTUS development initiatives.
  • Interpret business requirements for small system enhancements and projects, translate requirements into detailed design system specifications including process and data flows, screen and report specifications
  • Implements, documents and maintains the Service-Now platform. Maintains in-depth knowledge of IS service offerings and business needs to ensure recommended solutions are prescribed with the intention of increasing the efficiency and effectiveness of those service offerings.
  • Tests, analyzes, collaborates and assists with translating business requirements into technical requirements to ensure a smooth implementation of new enhancements, applications or modules.
  • Utilizes best practices for development, conducts thorough testing, analysis, and certification of changes to Service-now. Ensures all assigned project tasks required for the implementation of Service-now are completed on schedule.
  • Adheres to change management policies and procedures, i.e. thorough testing of changes, new applications and instance upgrades in a non-production environment prior to being released in the production environment.
  • Updates & maintains a comprehensive testing protocol for Service-now instance upgrades with the purpose of certifying all applications for use after the upgrade completes.
  • Support HR Service Management module within ServiceNow
  • Provides advanced technical support to Support Teams utilizing Service-Now. Escalates performance issues, unresolvable incidents and service interruptions to Service-now technical support. Creates and updates incident records in Service-now's tracking system.
  • Bachelor's degree in Computer Science, Engineering, Information Technology or related field or equivalent experience (10 years) required.
  • Technical knowledge and ability to solution web or mobile applications
  • Proficient in Microsoft office tools
  • 6+ years' experience working in analysis, design, development within ServiceNow and Healthcare organization
  • Minimum of four (4) years development experience on ServiceNow platform with web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP, etc.), JQuery, Angular JS, Bootstrap, Glide, PowerShell, Web Services, SaaS applications.
  • Experience working within HR Service Delivery Module within ServiceNow
  • Experience using Agile Methodology in executing projects
  • Experience working with Internal or External customers for an organization in coordinating work and designing solutions.
  • Experience utilizing the Software Development Lifecycle (SDLC)
  • Experience to solve complex problems
  • ServiceNow Developer Certification
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