Job Attributes

Work Schedule/Shift

Days, 8-5

Job ID

5000435543506

Req. No

70033131

Job Title

Regional Director of Patient Experience

Region

CHRISTUS Trinity Mother Frances

Category

Healthcare

Division

Not Defined

Company

CHRISTUS Health

Travel

None

Facility

TMFHS TYR Mother Frances Hosp-38000

Address

800 E. Dawson
Tyler, TX  75701
US

Type

Full Time

Apply Now Regional Director of Patient Experience Job in Tyler

This key leadership role will focus on developing strategies to achieve high performance in patient experience throughout  the CHRISTUS Health North East Texas Region.This position is responsible for empowering leaders through evidence-based tools to improve patient experience. Key accountabilities of the position include leading iCARE. initiative, managing Press Ganey relationship, interpreting, communicating and distributing Press Ganey results to leaders. This position will be responsible for developing mechanisms for follow through on iCARE. secret shopper findings, coaching and modeling iCARE. tactics and rounding proficiency, as well as developing standards of professionalism. This position will manage the SWOT process to ensure high quality facility appearance, and collaborating with operation leaders and holding them accountable to advancing service excellence throughout the ministry. This position will work closely with operational leadership, physicians and nursing leadership to achieve excellence in patient experience and to achieve fiscal year patient experience goals. 

  • Masters degree in Nursing, Organizational Development, Healthcare Management or Service industry related field.
  • Certified Patient Experience Professional (CPXP) preferred.
  • Demonstrable knowledge of the implications and measures for CGCAHPS/HCAHPS survey results and for CMS guidelines relating to the recording of patient satisfaction results.
  • Demonstrated ability to drive change, while enhancing the culture, in support of strategic goals and priorities.
  • 3-5 Years' leadership experience of patient/service excellence.
  • Minimum of 5-7 years of healthcare experience.
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