Regional Director of Patient Experience
CHRISTUS Trinity Mother Frances
TMFHS TYR Mother Frances Hosp-38000
800 E. Dawson
Tyler, TX 75701
This key leadership role will focus on developing strategies to achieve high performance in patient experience throughout the CHRISTUS Health North East Texas Region.This position is responsible for empowering leaders through evidence-based tools to improve patient experience. Key accountabilities of the position include leading iCARE. initiative, managing Press Ganey relationship, interpreting, communicating and distributing Press Ganey results to leaders. This position will be responsible for developing mechanisms for follow through on iCARE. secret shopper findings, coaching and modeling iCARE. tactics and rounding proficiency, as well as developing standards of professionalism. This position will manage the SWOT process to ensure high quality facility appearance, and collaborating with operation leaders and holding them accountable to advancing service excellence throughout the ministry. This position will work closely with operational leadership, physicians and nursing leadership to achieve excellence in patient experience and to achieve fiscal year patient experience goals.