Job Attributes

Work Schedule/Shift


Job ID


Req. No


Job Title

PFS Supervisor


CHRISTUS System Office




Not Defined






CORP Revenue Cycle Business-55600


919 Hidden Ridge
Irving, TX  75038


Full Time

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Responsible for the management of the billing, collecting, post payment review, credit balances and correspondence functions of all aged government, non-government and Patient accounts. This position is responsible for managing and coordinating team efforts toward a specific service deliveryfunctionof CHRISTUS Health. The position provides coaching, feedback, and corrective action to PFS Associates where needed. Responsible for assuring that standard process discipline is adhered to. Assures that high performance work team is developed through coaching, mentoring and daily shift briefings.

  • College degree and/or minimum of 4 years healthcare supervisory experience.
  • 5 years' experience providing leadership related to billing, collection and post-payment review of Government/Non-Government patient accounts, preferably within a multi-facility environment.
  • 5 years' experience and excellent working knowledge of payer regulations including Medicaid, Medicare, Federal & State Funded programs and thorough understanding of Managed Care contracted plans. Experience and knowledge of Patient Accounting Systems in a multi-facility environment preferred.
  • Demonstrated success with building and guiding a team to develop and monitor collection processes to meet organization goals and objectives required. Experience with providing visible sponsorship and guidance of major change initiatives preferred.
  • Management by Fact process skills to develop root cause and corrective actions for teams (can be trained within 3 months of hiring).
  • Lean Six Sigma skills (possess or obtain within 3 months of hiring).
  • PFS System applications and MS Office Applications
  • Understanding of Revenue Cycle
  • Understanding of coding requirements
  • Medicare, Medicaid, Managed Care and Commercial Insurance/Self-Pay, and Third Party regulations and outcomes.
  • Ability to lead teams, mentor and support development of resources.
  • Must have professional and courteous skills.
  • Must have ability to make independent decisions that are generally guided by established procedures and/or collection process.
  • Excellent Communication Skills
  • Commitment to CHRISTUS Health values
  • Continuous Improvement
  • Customer Orientation
  • Team Orientation
  • Problem Solving
  • Results Oriented
  • Flexibility
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