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Work Schedule/Shift

Not Available

Job ID

5000516606706

Req. No

70041465

Job Title

Patient Experience - Patient Relations

Region

CHRISTUS Southwestern Louisiana

Category

Business Development/Strategic Planning

Division

Not Defined

Company

CHRISTUS Health

Travel

41-50%

Facility

CHRISTUS St. Patrick Hospital-10100

Address

524 Dr Michael DeBakey Dr
Lake Charles, LA  70601
US

Type

Full Time

Apply Now Patient Experience - Patient Relations Job in Lake Charles

The Patient Experience Manager serves as a liaison for patient family members in all areas of the relating to patient experience, complaints and grievances. Ensures patients and family members can present their concerns, complaints, and grievances regarding care and service without being subject to coercion, discrimination, reprisal, or interruption of care, treatment, and services. Completes responses to complaints and grievances consistent with all regulatory requirements. Tracks and trends data on complaint/grievance and the patient experience. The Patient Experience Manager contributes to the quality and safety of health care delivery. Works closely with the Senior Executive Team on planning and implementing strategies to enhance the patient experience and advancing the healthcare system by providing education, coaching, and training as deemed necessary for the improvement of the patient experience.

  • Bachelor's degree in Nursing, Health Care Administration, Business Administration or health related field required
  • Master's degree in Nursing, Health Administration, Business Administration, Nursing, or related advanced degree in health related field preferred
  • Minimum three (3) years of experience related to healthcare quality improvement, patient experience, clinical education, project management or behavioral coaching is required.  Minimum three (3) years' experience in nurse clinical role preferred
  • Registered Nurse Licensure in state(s) of employment preferred
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