Job Attributes

Work Schedule/Shift

12hrs/Days/Weekends

Job ID

5000388309406

Req. No

70028702

Job Title

Patient Experience Liaison, Full-Time

Region

CHRISTUS St. Vincent

Category

Healthcare

Division

Not Defined

Company

CHRISTUS Health

Travel

None

Facility

Not Defined

Address

490A West Zia Rd
Santa Fe, NM  87505
US

Type

Full Time

Apply Now Patient Experience Liaison, Full-Time Job in Santa Fe

The Patient Experience Liaison is responsible for ensuring that every person approaching the patient care unit is greeted, provides direction to desired location, including walking individuals to area, and visitors are offered assistance as appropriate in order to feel accepted and welcome. Patient Experience Liaison's round on patients with nursing leadership to ensure their patient experience is the very best. Must always promote excellent customer service skills that create a high level of patient satisfaction for every patient, every time.

EDUCATION: High School Diploma or equivalent.

CERTIFICATION/LICENSES: N/A

SKILLS: Hospitable, sensitive to needs and feelings of others, passion for making people feel welcome. Enthusiasm and desire to assist others. Comfortable talking to and greeting visitors. Ability to give good directions regarding medical center facilities.

EXPERIENCE: Experience working with the public preferred.

NATURE OF SUPERVISION:

-Responsible to: Chief Nursing Executive

ENVIRONMENT:

-Bloodborne pathogen: A - Requires knowledge and practice of safety standards.

-Bloodborne pathogen: B -- If involved in clinical contact

PHYSICAL REQUIREMENTS: Required to speak, listen and communicate with a wide variety of people. Requires a very high level of customer service skills and has the ability to perform in a service recovery role in collaboration with nursing leadership. Requires moderate physical effort (lift or carry up to 25 pounds).

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