Patient Account Spec III - Customer Service Call Center
CHRISTUS System Office
2707 North Loop West
Houston, TX 77008
The role of Patient Account Specialist is to provide collection/reimbursement services for CHRISTUS TLRA. This involves performing collection activities related to follow-up and account resolution, and includes communication to patients, clients, reimbursement vendors, and other external entities, while adhering to all client, state and federal guidelines. The ability to work effectively with all types of people and resolve issues is critical. Patient and client satisfaction is essential. Associates in the collection units are expected to have knowledge of the overall collection work processes for the active AR unit as well as the Bad Debt unit.