Job Attributes

Work Schedule/Shift


Job ID


Req. No


Job Title

Patient Account Representative II - Urology


CHRISTUS Southwestern Louisiana


Customer Service


Not Defined






Lake Area Urology Center-10302


234 Dr. Michael DeBakey Dr.
Lake Charles, LA  70601


Full Time

Apply Now Patient Account Representative II - Urology Job in Lake Charles

Job Responsibilities:
1. Responsible for accurately processing charge tickets as patients exit the clinic. Review tickets for
accuracy and completeness, determine appropriate fees for services rendered, calculate totals, collect
appropriate amount from patients, properly record information. May be responsible for posting hospital charges or other satellite services. Utilizes correct ICD9, CPT and HCPCS coding methods to determine the proper code for the services rendered.
2. May be required to maintain appropriate levels of cash and balance cash drawer per company procedure.
3. Processes payments received in person and by mail. Records, totals and prepares monies for deposit according to company procedure.
4. Responsible for cross-checking tickets and correcting all detected errors; notifies supervisor and patient of
corrections. Reconciles daily charge tickets within established guidelines.
5. Refers patients to supervisor or Accounts Receivable representative for clarification or discussion of
account and/or payment terms, within the guidelines of the collections policy.
6. May participate with other staff to follow up on accounts until no balance or the account is turned over for
collection. This will be performed within the guidelines of the collections policies.
7. Operation and maintenance of credit and collection equipment and supplies inventory. Maintains
appropriate supply inventory.
8. The following duties may also be performed:
a. Checks in patients, verifies and updates necessary information in the medical record.
Assists patients with completing all necessary forms.
b. Maintains appointment book, either manually or electronically, and follows office
scheduling policies.
c. Answers telephone, screens calls, takes messages and provides information.
d. Files charts, coordinates lab work, provider's report, etc. Places transcription in
appropriate medical record accurately and in a timely manner; tracks transcription to
insure that dictation is transcribed and properly located in the correct medical record.
e. Assists supervisor with other administrative duties such as preparing check requests,
calculating associate cards, etc.
9. Screens visitors and responds to routine requests for information.
10. Follows the CHRISTUS Physician Group guidelines related to the Health Insurance Portability and
Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health
Information (PHI).
11. Maintains strict confidentiality.
12. Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is
consistent with the CHRISTUS Mission.
13. Maintains established CHRISTUS Physician Group policies, procedures, objectives, quality assurance,
safety, environmental and infection control.
14. Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Physician Group's cultural diversity objectives.
15. Supports and adheres to CPG Service Guarantee.
16. Performs other related work as required

Minimum three years of physician billing experience.
Candidate must possess the following:
- Extensive knowledge of CPT, HCPCS and ICD-9 coding principles in a multi-specialty physician practice.
- Thorough understanding of government and commercial payer guidelines as well as reimbursement methodologies.
- Ability to successfully perform all aspects of the physician billing cycle including initial claim submission, payer rejection resolution, denial follow-up, secondary appeal and refund processing.
- Advanced understanding of medical terminology.
- High school diploma or equivalent; college course work a plus.
- Ability to operate telephone, computer, copier, fax machine and 10-key calculator by touch.
- Effective oral and written communication skills
- Detail oriented.
- Ability to work independently and as part of a team.

Apply Now
Not ready to apply? Join our Talent Pool