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Job ID


Req. No


Job Title

Patient Access Representative I - Clinic - After Hours Nurseline (PRN)


CHRISTUS Trinity Clinic




Not Defined






Trinity Clinic-38100


1001 E. S.E. Loop 323
Tyler, TX  75701



Apply Now Patient Access Representative I - Clinic - After Hours Nurseline (PRN) Job in Tyler

  • Maintains an understanding of payer rules and requirements for insurance authorizations.
  • Utilize EPIC report/work queue to ensure all components of the scheduling requirements are met prior to service in an effort to reduce patient wait times and complaints related to eligibility, authorization or referral.
  • Monitors work queue activity to ensure timely resolution.
  • Document all activity on the patient account and appropriately document and gather patient demographics/insurance information.
  • Participates in staff training to increase understanding of specific payer requirements, scheduling protocols and general functionality.
  • Adheres to productivity and quality measures as outlined by management.
  • Maintains an understanding of EPIC within the scope of the job performed.
  • Works with the assigned payer to achieve resolution
  • Schedules patients appropriately based upon location instructions, patient demographics and payer requirements.
  • Assures that paperwork in patient's chart is accurate.
  • Answer's phones to and/or from clinics, hospital departments, insurance companies and patients, as well as scheduling, insurance and pre-registration duties.
  • Post payments and adjustments into EPIC timely and accurately.
  • Collects pre-service, past due and bad debt amounts.
  • Obtains pre-certification/referral from insurance companies for patients to have an office visit, procedure, direct admit or surgery. Verifies the patient is covered by insurance plan and benefits will cover specifics requested.
  • Must have high school diploma or equivalent. Prefer candidate with an Associate's degree in Medical Office Management or similar field. 
  • Candidate must have a minimum of 1 year of experience working in an office setting. Prefer experience in a medical office environment. Also prefer candidate with 1-2 years of experience with health insurance.
  • Prefer candidate with a strong knowledge in medical terminology. 
  • Must be comfortable using a computer and have basic typing and computer skills (data entry, word processing and 10 key).
  • Candidate must be self-motivated, self-directed and dependable. Must have excellent customer service and strong problem-solving and organizational skills.
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