Patient Access Rep
CHRISTUS Central Louisiana/St. Frances Cabrini
CHRISTUS St Frances Cabrini-40100
3330 Masonic Dr
Alexandria, LA 71301
Patient Access / Pre-Access Representatives facilitate a welcome and easy access to the facility and are responsible for establishing an encounter for any patient who meets the guidelines for hospital service. Patient Access / Pre-Access staff ensures that all data entry is accurate including demographic and financial information for each account. Patient Access / Pre-Access has numerous procedural requirements including data elements, insurance verification, authorization for services, collections for all patient portions including prior balances and balancing of cash at shift end. Patient Access / Pre-Access staff is responsible for the successful financial outcome of all patient services. Patient Access / Pre-Access communicate directly with patients and families, physicians, nurses, insurance companies and third party payers. This position requires professional appearance, behavior, and good communication skills. Patient Access / Pre-Access representatives require dependability, flexibility, and teamwork.
Action Oriented -- Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
Customer Focus -- Building strong customer relationships and delivering customer-centric solutions.
Communicates Effectively -- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Decision Quality -- Making good and timely decisions that keep the organization moving forward.
Collaborates -- Building partnerships and working collaboratively with others to meet shared objectives.
Nimble Learning -- Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Demonstrates Self-Awareness -- Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Goals -- Completes quarterly goals
Delivering the Mission -- Performs duties as defined in this job description and demonstrates mastery of role
- Data fields include but are not limited to address, employment, insurance info, nearest relative, guarantor, insurance plan, admitting diagnosis, and physician information.
- Knowledge and ability to review and explain previous accounts
- Demonstrates contribution and achievement of department collection initiatives.
JOB ACTIVITIES & PHYSICAL DESCRIPTION OF JOB:Posture Max. Hours per day: 0 2 4 6 8 Other Standing _____________
Other ______________Motion Max. Hours per day: 0 2 4 6 8 Other Walking ______________
Climbing Stairs/Ladders ______________
Overhead reaching _____________
Wrist flexion/extension _____________
Other _____________Lift/Carry Max. Hours per day: 0 2 4 6 8 Other Perform any lifting/carrying _________ Lift/Carry objects more than 50 lbs. per day _________
Vision acuity at least 20/40 (near and far)
Hearing acuity at least conversational
Ability to speak and understand English (language)TRAVEL
No Travel applicable
Minimal overnight travel (up to 10%) by land or air.
Occasional overnight travel (up to 20%) by land or air.
Moderate overnight travel (up to 30%) by land or air.
Heavy overnight travel (up to 50%) by land or air.
Extensive overnight travel (over 50%) by land or air.
This is a staff position and does not directly supervise other Associates.
Patient Access / Pre-Access Manager
Associate Signature Date
Supervisor's Signature Date