Job Attributes

Work Schedule/Shift

2p-2A Rotating

Job ID

5000471160606

Req. No

70036858

Job Title

Patient Access Rep

Region

CHRISTUS Central Louisiana/St. Frances Cabrini

Category

Customer Service

Division

Not Defined

Company

CHRISTUS Health

Travel

None

Facility

CHRISTUS St Frances Cabrini-40100

Address

3330 Masonic Dr
Alexandria, LA  71301
US

Type

Full Time

Apply Now Patient Access Rep Job in Alexandria

POSITION SUMMARY:

Patient Access / Pre-Access Representatives facilitate a welcome and easy access to the facility and are responsible for establishing an encounter for any patient who meets the guidelines for hospital service. Patient Access / Pre-Access staff ensures that all data entry is accurate including demographic and financial information for each account. Patient Access / Pre-Access has numerous procedural requirements including data elements, insurance verification, authorization for services, collections for all patient portions including prior balances and balancing of cash at shift end. Patient Access / Pre-Access staff is responsible for the successful financial outcome of all patient services. Patient Access / Pre-Access communicate directly with patients and families, physicians, nurses, insurance companies and third party payers. This position requires professional appearance, behavior, and good communication skills. Patient Access / Pre-Access representatives require dependability, flexibility, and teamwork.

CORE COMPETENCIES

Action Oriented -- Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.

Customer Focus -- Building strong customer relationships and delivering customer-centric solutions.

Communicates Effectively -- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Decision Quality -- Making good and timely decisions that keep the organization moving forward.

Collaborates -- Building partnerships and working collaboratively with others to meet shared objectives.

Nimble Learning -- Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.

Demonstrates Self-Awareness -- Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Goals -- Completes quarterly goals

Delivering the Mission -- Performs duties as defined in this job description and demonstrates mastery of role

MAJOR RESPONSIBILITIES:

  • REGISTRATION / SCHEDULING
    • Obtains and accurately inputs all required data elements for scheduling and registration, including patient demographic, financial information, guarantor information, and relevant notes associated with the encounter.

    - Data fields include but are not limited to address, employment, insurance info, nearest relative, guarantor, insurance plan, admitting diagnosis, and physician information.

    • Prioritizes and completes registrations / scheduling in a consistent, courteous, professional, accurate and timely manner.
    • Ensures each patient is assigned only one medical record number.
    • Selects appropriate patient type based on the department and services required.
    • Communicates the purpose of and obtains patient/legal guardian signatures on all necessary hospital documents. Knowledgeable of all such documents.
      • Hospital care consent
      • Notice of Visit
      • Health Information Exchange (HIE)
      • Important Message from Medicare (IMM)
      • Medicare Outpatient Observation Notice (MOON)
      • Financial Assistance Application
      • Notice of Privacy Practices
      • Patient Rights
    • Documents in account notes.
  • Insurance Verification / Explanation of Benefits
    • Verifies eligibility and obtains necessary authorizations for services rendered.
      • Utilizes online tools to verify insurance benefits, run medical necessity, determine estimate for services and process upfront collections.
      • Answer Medicare Secondary Payor Questionnaire.
    • Demonstrates accuracy in selecting insurance plans (I-plans).
      • Knowledge and ability to review notes on all pre-admitted accounts and discuss with customer in a courteous professional manner

    - Knowledge and ability to review and explain previous accounts

    - Demonstrates contribution and achievement of department collection initiatives.

  • CUSTOMER FOCUS
    • Effectively meets customer needs, builds productive customer relationships, and takes responsibility for customer satisfaction and loyalty.
    • Greets patients in a courteous and professional manner.
    • Calls patients by name.
    • Asks patients if they may have special needs.
    • Represents the Patient Access / Pre-Access department in a professional, courteous manner at
  • Errors
    • Reviews Accureg daily to ensure a 99% accuracy rate.
    • Requests additional education information when necessary.
    Requirements:
    • One year experience in hospital registration or a comparable position preferred.

    JOB ACTIVITIES & PHYSICAL DESCRIPTION OF JOB:

      Posture Max. Hours per day: 0 2 4 6 8 Other   Standing ­­­­­­­_____________

    Sitting ______________

    Kneeling/Squatting ______________

    Bending/Stooping ______________

    Pushing/Pulling ______________

    Twisting ______________

    Other ______________

    Motion Max. Hours per day: 0 2 4 6 8 Other   Walking ______________

    Climbing Stairs/Ladders ______________

    Grasp/Squeeze ______________

    Reaching ______________

    Overhead reaching _____________

    Wrist flexion/extension _____________

    Other _____________

            Lift/Carry Max. Hours per day: 0 2 4 6 8 Other Perform any lifting/carrying _________ Lift/Carry objects more than 50 lbs. per day _________

    SENSORY REQUIREMENTS

    Vision acuity at least 20/40 (near and far)

    Hearing acuity at least conversational

    Color perception

    Ability to speak and understand English (language)

      TRAVEL

    No Travel applicable

    Minimal overnight travel (up to 10%) by land or air.

    Occasional overnight travel (up to 20%) by land or air.

    Moderate overnight travel (up to 30%) by land or air.

    Heavy overnight travel (up to 50%) by land or air.

    Extensive overnight travel (over 50%) by land or air.

    DIRECT REPORTS

    This is a staff position and does not directly supervise other Associates.

    REPORTS TO

    Patient Access / Pre-Access Manager

    ACKNOWLEDGEMENTS

    _____________________________________ ____________________________

    Associate Signature Date

    _____________________________________ ____________________________

    Supervisor's Signature Date

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