Job Attributes

Work Schedule/Shift

Not Available

Job ID

5000374255206

Req. No

70027073

Job Title

Outreach Member Coordinator- New Mexico

Region

Not Defined

Category

Healthcare

Division

Not Defined

Company

CHRISTUS Health

Travel

71-80%

Facility

CORP St Vincent-13100

Address

455 St Michaels Dr
Santa Fe, NM  87505
US

Type

Full Time

Apply Now Outreach Member Coordinator- New Mexico Job in Santa Fe

POSITION SUMMARY

This position is responsible for engagement of activities and projects related to servicing the needs of existing and prospective members.  This position is responsible for coordinating meetings, and responding to request for proposals/information. 

MAJOR RESPONSIBILITIES

* Responsible for prioritizing assigned line of business needs in regards to member enrollment via the development of marketing materials, direct phone calls, correspondence and direct visits to influencers
* Provides initial member orientation and follow up contact with new members in order to ensure a smooth transition into health plan
* Provide market intelligence regarding competition by remaining actively involved in the member and provider community to ensure continued competitiveness in the market place (submits data in presentation format)
* Collaborate with marketing to represent customers and communities for member and prospect collateral and program planning
* Coordinate prospect and member programs and events from conception to execution including event planning, community marketing, and member/prospect engagement
Compliance:
* Responsible for ensuring member and provider compliance with marketing rules and regulations as dictated by law, regulations, and departmental policies and procedures
Departmental:
* Attend, coordinate and lead meetings and other outreach activities for the health plan prospects, members and external stakeholders as required.  Establish and coordinate routine communications and in services with members.  Assist with the development of meeting materials and coordination of events to ensure information is accurately reflected in the health plan materials and presentations
* Effectively determine/communicate/resolve all stakeholder concerns regarding the member experience
* Collaborate and maintain open communication with all departments within CHRISTUS Health to ensure effective and efficient workflow and facilitate completion of tasks/goals
* Follow CHRISTUS guidelines related to the Health Insurance Portability and Accountability Act (HIPAA) designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI)
* Other duties as assigned

POSITION QUALIFICATIONS

A. Education/Skills:
* High School or Associate Degree in Marketing and Outreach
* Analytics ability to organize and prioritize work to meet deadlines
* Good judgment, initiative and problem solving abilities
* Ability to handle and resolve complex issues with little assistance
* Excellent communication skills both verbal and written
* Must be able to travel up to 75% including around and within driving distance, as well to other areas

B. Experience
* Excellent written and oral communication skills, analytical and problems-solving skills, and interpersonal and teaming skills

C. Licenses, Registrations, or Certifications:
 None

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