Identity Management Engineer I
CHRISTUS System Office
CHRISTUS Information Mgmt-79100
919 Hidden Ridge
Irving, TX 75038
The Enterprise Identity Engineer I is a strategic position providing a high level of technical skill and expertise in Identity Management solutions as well as a tactical position involved with the execution of Identity Management solutions including identity management, access management and single-sign-on tools. The Enterprise Identity Engineer I is responsible for all aspects of Identity Management including requirements gathering, design, implementation and support. This position has extensive technical knowledge and experience in operational maintenance, availability, capacity planning, and monitoring of the identity management environment.
Day to day activities include user provisioning, identity administration, access management, password management, password synchronization, performance tuning, and monitoring security and compliance events. The position also works as part of a cross-functional team that deals with the full spectrum of technology and will fulfill the role of third level support for identity management technologies, providing training and direction to other technical staff that perform the bulk of the first and second level support tasks.
Strategy & Planning -- Plans and coordinates the future state of Enterprise Identity Engineer I for CHRISTUS information management. Designs identity management solutions that meet the information system vision and strategy of the organization; plans, prioritizes, and manages projects, service requests, and routine assignments.
� System Engineering - Analyzes user roles and provides access to critical corporate resources; evaluates changes and additions for proposed system acquisitions and provides critical input to the decision-making process relative to integration, operations, cost, resource requirements, and maintenance; addresses all aspects including hardware, software, outside services, etc.; prevents unplanned disruptions, especially of critical systems.
� System Integration -- Integrates system connectors and drivers to ensure access to all available applications, components, subsystems, and facilities into the existing technical environment; assesses systems interoperability, replication, and impact on other systems; installs, configures, and verifies the operation of single sign on and password self service; maintains or improves integration and operation of systems relative to the overall environment; leads or participates as team member in cross-system projects.
� System Management -- Designs, implements, and oversees a proactive process to collect and report data and statistics on the environment; ensures the systems operate efficiently and meet the needs of the organization; performs research and testing to verify impact of installing all updates; monitors performance of all assigned systems, responds to reports of slow or erratic performance; control of all aspects of the identity management system; provides training to IM associates and clients as needed
� Training & Certification - Maintains in-depth knowledge and current certification in technologies including but not limited to
� Problem Management -- support the problem and availability management process by providing expert level, Tier 3 support for Incidents, working with problem management to accurately diagnosing root cause, and implementing changes to prevent the reoccurrence of future incidents. Update the problem management knowledge base for Incident Management process.
� Availability Management - support the Availability Management process in architecting and implementing design for availability. Participate in System Outage Analysis to determine prevention of future problems and minimizing downtime windows.
� Service Continuity -- Participate in IT Service Continuity Practice by insuring technical design, implementation and testing to support continuity plans. Implement risk mitigation measures as defined by risk analysis.
� Applications and Systems Development - Interface with and support staff in all areas and at all levels in the definition of requirements, selection, design, development, implementation, and support of information systems. Provide technical oversight of system architectural development and technical guidance on problem definition and resolution
� Communication - Provide effective oral and written communications to staff to facilitate understanding, ownership and accomplishment of project goals and objectives. Demonstrate strong interpersonal skills, possess good negotiating skills and promote teamwork among subordinates.
� Standards - Develop and implement standards and procedures for technical problem solving tools and communication techniques. Maintain follow-up process for system deficiencies and end user trouble reports. Analyze and recommend procedural standards and changes to enhance user tasks and correct problem areas, as they become known.
� Teamwork - Maintain and demonstrate good teamwork on assigned projects through actions and job performance.
� Performs other duties as assigned.POSITION QUALIFICATIONS