Communications Operator- Communications- PRN
CHRISTUS Good Shepherd
GSMC - Marshall-15700
811 S. Washington Ave.
Marshall, TX 75670
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Answers all incoming calls and transfers calls to appropriate department. Supplies information to callers and keeps a record of calls placed. May perform clerical duties, receive visitors, and schedule appointments.
- High school diploma or equivalent
- Must demonstrate the ability to work well under pressure and handle complaints in an objective manner
- Excellent customer service skills required
- Excellent computer skills required
- Previous switchboard experience required
- Switchboard experience in a hospital setting preferred
- Other Skills/Competencies
- Ability to perform the essential functions of this position, with or without reasonable accommodation and without posing a direct threat to the health and safety of self or others. Ability to comply with all Good Shepherd policies and procedures that are job-related and consistent with business necessity. Ability to effectively communicate with patients and provide competent care as appropriate to the ages of patients served by this position.
- Calmly and appropriately responds to emergency situations; multi-task and prioritize, possesses problem-solving skills.
- Ability to multi-task, analyze and interpret information simultaneously and effectively.
- Must be able to operate a computer for inquiry and input purposes.
- Must communicate clearly and effectively with all internal and external customers to include problem identification.